Automotive Customer Service Advisor

Pep Boys • Port Jefferson Station, NY • 1d ago

179304

Job Description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental rules.

Other duties as assigned.

Knowledge, Skills, and Abilities

High school diploma or equivalent required.

Valid Driver's License.

One year of related experience in the automotive service environment.

One year of sales experience preferred.

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Strong verbal communication skills.

Strong customer service skills.

Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.

Benefits

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-time team members

Pay Range

$16.50 to $21.60 per hour based on experience

Sales commission

Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Status

Full-time

Similar Jobs

Sales Manager PT

Michaels • Medford, NY • 10h ago

Management & Administrative

Store - Medford, NY The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service ope...

10h ago

Go to Apply

Sales Manager FT

Michaels • Medford, NY • 10h ago

Management & Administrative

10h ago

Go to Apply

Sales Manager (Full Time)

Carter's/OshKosh • Riverhead, NY • 10h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the f...

10h ago

Go to Apply

Business Development Manager (Northeast)

ADP • Milford, CT • 13h ago

Management & Administrative

.ADP is hiring a Business Development Representative, Upmarket Are you ready to control your financial future with unlimited upside earnings potential? Do you want a lasting career with a company that offers autonomy to...

13h ago

Go to Apply

Sales Manager

Michaels • Bridgeport, CT • 21h ago

Management & Administrative

Store - BRIDGEPORT, CT The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service...

21h ago

Go to Apply

Customer Service Representative

Robert Half • Melville, NY • 1d ago

Management & Administrative

Description Customer Service Representative Customer service representative openings! Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banki...

1d ago

Go to Apply

Automotive Customer Service Advisor

Pep Boys • Port Jefferson Station, NY • 1d ago

Management & Administrative

179298 Job Description Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the se...

1d ago

Go to Apply

Lead Customer Service Advisor

Pep Boys • Bay Shore, NY • 1d ago

Management & Administrative

179305 Job Description Position Summary The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the servi...

1d ago

Go to Apply

Capital Account Manager, Sales & BD

Xylem • Bridgeport, CT • 1d ago

Management & Administrative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operati...

1d ago

Go to Apply

Office Manager

Robert Half • Melville, NY • 1d ago

Management & Administrative

Description We currently have an excellent opportunity for a highly-skilled and motivated office manager to lead operations at a growing healthcare company in Seattle. Are you a deeply passionate self-starter who is look...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)