About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The Senior Manager, IT Operations is responsible for ensuring the operational integrity, reliability, and compliance of Global IT systems, platforms, and applications. This role leads the execution of day-to-day IT operations, ensuring systems are configured, patched, monitored, and maintained in a consistent, secure, and highly predictable manner.
Serving as a critical part of the operational backbone of Global IT, this role drives disciplined execution of core run processes through a combination of standardized practices, automation-first strategies, and tightly governed managed service providers. The Senior Manager ensures that platforms operate within defined availability, recovery, and compliance standards while maintaining audit readiness across regulated and non-regulated environments.
This leader operates in a "run and reliability" capacity, focusing on stability, compliance, and scalability rather than product or experience ownership. By employing automation, AI-driven insights, and strong operational governance, the role enables resilient, secure environments that reduce risk and support enterprise innovation.
This is a sitebased role, employees work 3+ days (60%+) per week from a Viasat office or work location within a standard fiveday workweek.
The day-to-day
Operational Execution & Reliability
Lead operational run processes including monitoring, alerting, incident coordination, and problem management
Ensure systems meet defined availability, performance, and recovery objectives
Drive consistency and rigor in operational execution across platforms and services
Automation & AI-Driven Operations
Drive automation-first operations to reduce manual tasks and improve efficiency
Utilize AI-driven insights for predictive detection, alert noise reduction, and root cause analysis
Configuration Management & CMDB
Own and govern the enterprise CMDB as the authoritative system of record for IT assets and service relationships
Ensure configuration accuracy, lifecycle tracking, and dependency mapping
Enable operational, risk, and audit use cases through high-quality configuration data
Patch, Vulnerability & Compliance Operations
Oversee execution of patching, vulnerability remediation, and configuration compliance activities
Ensure consistent alignment to security and compliance standards
Maintain audit-ready evidence in partnership with Security and Governance functions
Enable controlled self-healing and autonomous remediation where appropriate
Managed Services & Outsourcing Execution
Manage delivery of operational services through managed service providers
Define and enforce SLAs, KPIs, and operational standards
Monitor vendor performance, drive accountability, and lead continuous improvement initiatives
Regulated & Restricted Environment Operations
Ensure compliance with U.S. regulatory requirements including FOUO, CUI, and ITAR
Enforce operational controls requiring U.S.-based execution by authorized personnel
Maintain strict access controls, segregation of duties, and auditability of operations
Operational Readiness & Resilience
Ensure production readiness through operational acceptance and readiness reviews
Partner with platform and engineering teams to embed operability, resilience, and supportability by design
Support disaster recovery and continuity planning
What you'll need
8-10+years of experience in IT operations, infrastructure, or service management
Demonstrable experience leading operational processes such as incident, problem, and organizational change
Strong expertise in IT operations disciplines including monitoring, patching, vulnerability management, and configuration management
Experience managing and governing CMDB platforms and asset lifecycle processes
Demonstrated experience managing third-party managed service providers
Knowledge of regulatory and compliance requirements (e.g., ITAR, CUI, FOUO or similar frameworks)
Experience implementing automation and using AI/analytics for operational improvement
Solid understanding of IT infrastructure, cloud environments, and enterprise platforms
Excellent leadership, organizational, and stakeholder management skills
Ability to drive operational rigor and continuous improvement at scale
Ability to travel up to 10%
U.S. Citizenship required
What will help you on the job
Experience operating in large, global enterprise IT environments
Familiarity with ITSM frameworks such as ITIL
Experience with modern monitoring, observability, and AIOps platforms
Exposure to DevOps practices and infrastructure-as-code methodologies
Experience supporting regulated or government-compliant environments
Certifications such as ITIL, CISSP, CISM, or cloud platform certifications
Strong analytical and data-driven decision-making capabilities
Experience implementing self-healing and autonomous operations capabilities
Salary range
$144,000.00 - $227,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $179,000.00- $268,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.If you would like to request an accommodation on the basis of disability for completing this on-line application, please send an email to recruiting@viasat.com.
Apply at: https://ipc.us/t/BE124C17B9C04AE5.
