Concierge

Friedman Management Company • Euclid, OH • 15h ago

Description

Are you a customer-focused professional who enjoys creating exceptional experiences for residents and guests? We are seeking a Concierge to serve as the first point of contact for one of our premier apartment communities. This position is ideal for an individual with outstanding communication skills, a professional demeanor, and a passion for delivering exceptional customer service.

In this resident-facing role, you will help create a welcoming environment, assist residents and visitors, and support the day-to-day operations of the community. We are looking for someone who is organized, dependable, and committed to providing a first-class resident experience.

Responsibilities:

Welcome residents, guests, and prospective residents in a professional and friendly manner

Manage the front desk and serve as the primary point of contact for inquiries and requests

Answer phones, respond to emails, and assist with general community information

Coordinate resident packages, deliveries, and visitor access

Assist with resident events and community engagement activities

Monitor building access and help maintain community security procedures

Handle resident service requests and communicate with onsite teams to ensure timely resolutions

Maintain accurate records, logs, and reports as needed

Support the onsite management team with administrative and clerical tasks

Deliver exceptional customer service while creating a positive resident experience

Qualifications:

Previous customer service, hospitality, concierge, front desk, or administrative experience preferred

Professional appearance and positive attitude

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Ability to remain calm and professional in a fast-paced environment

Proficiency with Microsoft Office applications

Ability to work evenings, weekends, and holidays as required

Strong attention to detail and problem-solving skills

Previous multifamily, hotel, or hospitality experience is a plus

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

We are Friedman Real Estate

As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.

Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman's brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients' objectives.

Recognized as one of Detroit Free Press's Top Workplaces

Friedman Benefits

We offer a wide range of benefits to our employees consisting of:

Blue Cross Blue Shield health insurance plans

Delta Dental

Vision

Pet Insurance

Company paid life insurance along with life insurance buyup

401(k) Match

Company paid Long Term Disability after 2 years of service

Friedman Perks

Continuing education reimbursement benefits

Referral bonuses for new employees and new business

Recognition program

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