Customer Service Representative

Insight Global • Pompano Beach, FL • 1d ago

Job Description

Insight Global is looking for a Customer Service Representative for a logistics company located in Pompano Beach, FL. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

This is NOT a remote position: you will be required to go into the office days a week.

Shift: Monday-Friday 9 AM - 5 PM EST

Pay Rate: 16.50-17/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

At least 3+ years of customer service experience with inbound customer requests via phone, email, and other programs.

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

Strong customer service skills and the ability to resolve issues and deescalate situations

Ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations Bilingual in Spanish/English

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