ADMS Defect & Vendor Liaison - Remote

Cognizant • Austin, TX • 1d ago

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About Cognizant's IoT Practice:

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Job Description 2 - ADMS Defect & Vendor Liaison

Position Summary

We are seeking an experienced ADMS Defect & Vendor Liaison to support the Kentucky ADMS go-live and post-go-live stabilization activities. This role will serve as the central point of coordination for defect management, vendor engagement, issue resolution, and root cause follow-up across internal teams, business stakeholders, and GE Vernova. The ideal candidate will bring strong experience in production issue triage, vendor coordination, and defect lifecycle management within complex utility system environments.

Key Responsibilities

Defect Lifecycle Management

· Own and coordinate the end-to-end defect lifecycle including logging, prioritization, follow-up, validation, and closure

· Track production and pre-production issues across testing, deployment, and stabilization phases

· Ensure defects are documented clearly with sufficient detail for triage and resolution

· Maintain visibility into defect trends, aging, priorities, and resolution status
Vendor Coordination and Escalation Management

· Act as the primary liaison with GE Vernova for issue resolution, support cases, fixes, and release coordination

· Translate vendor responses into actionable internal next steps for business and technical teams

· Escalate critical issues appropriately and drive timely responses during high-impact events

· Coordinate across multiple stakeholders to ensure alignment on defect severity, ownership, and timelines
Root Cause Analysis and Resolution Support

· Support investigation of recurring or critical issues to help identify root causes and corrective actions

· Partner with project, vendor, and operations teams to validate fixes and ensure resolution quality

· Capture known issues, workarounds, and lessons learned for support readiness

· Ensure defect outcomes are incorporated into support and operational documentation
Go-Live and Incident Response Support

· Provide support coverage during go-live and stabilization for critical incidents, defect triage, and urgent call-outs

· Participate in incident response bridges and help coordinate rapid troubleshooting and communication

· Work closely with business users, support teams, and vendors during high-priority production issues

· Help ensure that high-severity issues are resolved with minimal operational disruption
Reporting, Analysis, and Continuous Improvement

· Analyze defect patterns and recurring themes to recommend process or system improvements

· Contribute to comparative insights between Pennsylvania and Kentucky ADMS implementations from a defect and support perspective

· Prepare status summaries, issue trackers, and escalation reporting for leadership and support stakeholders

· Support post-go-live stabilization reviews and readiness improvement actions

Required Skills and Experience

· Strong experience in defect management, incident triage, and vendor coordination within large-scale enterprise or utility environments

· Experience working with ADMS platforms or comparable operational utility systems

· Ability to coordinate across technical teams, business users, and external vendors under time-sensitive conditions

· Strong analytical and problem-solving skills with experience supporting root cause analysis

· Excellent communication, escalation management, and stakeholder coordination skills

· Experience supporting go-live events, stabilization, and production issue management

Preferred Qualifications

· Experience with GE ADMS / GE Vernova systems

· Utility operations or control room support background

· Prior experience supporting production issues across multiple vendors or implementation partners

· Familiarity with structured defect reporting, escalation processes, and operational support documentation

Compensation: - $100,000 to $170,000 + this position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Application will be accepted by 10/8/2026

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

LI-CT1

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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