Community Association Manager

Insight Global • Eden Prairie, MN • 2h ago

Job Description

Community Association Managers manage a portfolio of HOA communities (a mix of condominiums, single-family, and townhome associations), generally kept within similar metro areas. Managers build up to 10 properties by year one, hold at 10 for the first two years, then grow to ~12. They provide guidance and direction to boards, work with vendors on community projects, and act as a trusted leader/advisor to help boards make decisions on what work they can do and afford. There's no typical "day," but responsibilities across a month include:

Community Management:

-Advise and guide association boards on policy issues within their scope of authority, and implement board decisions.

-Recognize when to consult the association's attorney for interpretation of statutes and documents.

-Attend ~4-5 board meetings per month once at full portfolio (many in the evenings, roughly 50/50 remote vs. in person), and prepare monthly management reports and meeting agendas.

-Perform regular property visits - walking each property to note violations and maintenance issues (drive-throughs allowed in winter).

-Handle day-to-day phone calls and emails, assist with dispute resolution/rules enforcement, and maintain association property records.

Financial Management:

-Review incoming work orders and approve/pay invoices (typically first thing each morning).

-Report monthly on each association's financials, CD renewals, and bids gathered for projects like asphalt, roofing, or gutter work; help boards understand their financial position.

-Prepare budgets/projections and communicate board directives to the accounting department.

Facilities Management:

-Oversee association grounds and buildings; arrange maintenance, repairs, and replacement of common elements.

-Identify qualified contractors, negotiate contracts, and oversee vendor activity; gather and present bids and proposals.

-Respond to emergencies promptly (e.g., water leaks) and handle homeowner complaints (irrigation, snow removal, etc.)

Logistics & Environment:

-Office based in Eden Prairie. First 90 days are in-office Monday-Thursday (Wednesdays always in-office thereafter), with added hybrid flexibility after 90 days.

-Salaried position with untraditional hours required (evening board meetings, etc)

-Strong autonomy and schedule flexibility - managers own their own calendars. [

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-1+ year of professional work experience - recent grads should show real-world professional experience or substantive internships beyond college serving/bartending roles.

-Strong verbal & written communication skills - confident enough to voice opinions, guide/advise HOA board members, and present to groups of 3-7+ people, including larger annual meetings. Must work effectively with a wide range of constituencies in a diverse community.

-Customer service oriented - able to analyze and interpret customer needs and offer appropriate solutions; stays composed handling difficult people, complaints, and emergencies.

-Self-starter / self-motivated - takes initiative, digs into problems independently, and thrives with autonomy rather than waiting to be fed information.

-Strong cultural fit - collaborative, supportive, team-first attitude

-Organizational skills - skilled in organizing resources, establishing priorities, and maintaining personal recordkeeping systems.

-Reliable transportation & valid driver's license - role requires regular on-site property visits; must furnish own automobile (mileage reimbursed). -Property/association management background - helpful but not required; ~80% of hires come in with no HOA experience. New hires take the M100 course (with a test) in their first two weeks, followed by continuous, roughly year-long on-the-job training through all four seasons.

-Apartment/property management experience - a plus, signaling proven customer service skills and experience with difficult residents.

-Hospitality, retail, or teaching backgrounds - proven success areas; these candidates handle non-traditional hours and demanding customer interactions well.

-Knowledge of property management principles, community association law, project planning, and the contracting process - all trainable once hired (reading financials, invoice paying, gathering/presenting bids), so existing knowledge is a bonus, not a gate.

-Ability to interpret financial data for boards and coordinate/supervise independent contractors.

-College degree - preferred, not required (resume and the person matter more than the degree).

-Property management software familiarity - helpful, but trained on the job.

-CMCA exam - must be able to pass the Certified Manager of Community Associations exam within two years of employment. -

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