At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
In this position, you will support the setup, implementation, and maintenance of treasury management products and services, including payment and receivable solutions, ACH, wire transfer services, fraud protection, reporting tools, and other account-related services. Acting as a primary liaison during implementation activities, you will partner with internal business line teams and customer representatives to ensure requests are completed accurately, efficiently, and within established service standards.
This is a fast-paced, high-volume operational role supporting business banking and small business clients. Success requires strong communication skills, attention to detail, sound judgment, and the ability to build productive partnerships across teams while managing multiple priorities.
Key Responsibilities
Coordinate the onboarding, implementation, and maintenance of treasury management products and services.
Review, process, and fulfill implementation requests submitted through internal workflow systems.
Serve as a primary point of contact between business line partners and operational teams throughout the implementation process.
Monitor implementation activities from initial request through customer readiness and product activation.
Ensure accurate setup and maintenance of treasury management services, including more complex products and service requests.
Communicate implementation status, timelines, and potential obstacles to internal partners and stakeholders.
Research and resolve issues impacting timely completion of client requests.
Escalate risks, service concerns, or implementation challenges as appropriate.
Build and maintain effective working relationships with business line partners to support a positive customer experience.
Utilize internal systems and applications to perform setup, servicing, tracking, and documentation activities.
Meet productivity, quality, and service level expectations in a high-volume environment.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Five or more years of relevant banking, treasury management, financial services, operations, client onboarding, implementation, or related experience.
Preferred Qualifications
Banking or financial services experience.
Treasury management, cash management, or payment services experience.
Client onboarding, implementation, or operational support experience.
Experience partnering with internal business line teams and stakeholders.
Knowledge of ACH, wire services, fraud prevention, reporting solutions, or related treasury management products.
Familiarity with U.S. Bank systems such as OnBase, SinglePoint, and Hogan.
Strong presentation and relationship-building skills.
This position follows a hybrid work schedule with approximately 60% in-office attendance at one of the posted hub locations.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $30.29 - $40.38
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
