Customer Service Coordinator I

ARAMARK • Groveport, OH • 1d ago

Job Description

The Customer Service Coordinator (CSC) position for Union Supply Group is responsible for providing exceptional service and communication to both internal and external customers in a professional manner. The CSC partners with other roles within the operations team to support client objectives and provide effective solutions to customer needs. This role is responsible for handling inbound inquiries via phone, email, and web formats with the objective of one-call resolution. The CSC will facilitate and resolve issues with product, order and service needs and ensure accuracy and maintenance of department databases and systems.

Benefits: Full Health Benefits, 401k*, Vacation/PTO, Holiday Pay, College Tuition Assistance, Free Shift Meals & MORE!

Compensation Data

COMPENSATION: The hourly rate for this position is $18.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ??

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation (https://careers.aramark.com/benefits-compensation/) . ??

Job Responsibilities

Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.

Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.

Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.

Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.

Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.

Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.

Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.

Identify, manage, and carry out company service programs to ensure 100% process compliance.

Alert management to service concerns not resolved in a timely and acceptable manner.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues

Ability to take initiative and demonstrate a sense of urgency

3-5 years of work experience preferred.

Strong communication skills.

Excellent customer service and administrative skills required.

Ability to develop and maintain a positive working relationship with others.

Detail oriented, ability to multi-task, with strong organizational skills are required

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

ARAMARK

Go to Apply

Share this job

Similar Jobs

Field Reimbursement Manager New York New Jersey Long Island Upper PA

Adecco US, Inc. • Columbus, OH • 4h ago

Management & Administrative

Adecco is assisting a local client recruiting for Field Reimbursement Manager opportunities in Columbus OH 43222 . This is an excellent opportunity to join an American company distributing pharmaceuticals and providing h...

4h ago

Go to Apply

Field Reimbursement Manager Ohio Upper PA

Adecco US, Inc. • Columbus, OH • 4h ago

Management & Administrative

Adecco is assisting a local client recruiting for a Field Reimbursement Manager opportunity in Columbus, OH with a remote in the field work schedule. This is an excellent opportunity to join a winning culture and get you...

4h ago

Go to Apply

Associate Customer Service Representative

Highmark Health • Columbus, OH • 4h ago

Management & Administrative

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service...

4h ago

Go to Apply

ServiceNow Developer

GovCIO • Columbus, OH • 4h ago

Management & Administrative

United States Secret Fully remote Information Technology Overview GovCIO is seeking a ServiceNow Developer to provide customer communications, application enhancement analysis, defect analysis, testing support, and techn...

4h ago

Go to Apply

Regional Account Manager

Brink's • Columbus, OH • 5h ago

Management & Administrative

Pay Range: ?(Minimum to mid pay range specific to NY, CA, CO, WA, MD) 61,700.00 - 77,100.00 USD Annual Brinks Texas License #C00550 LI-Remote About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of...

5h ago

Go to Apply

Senior Operations Supervisor (Supply Chain/Logistics)

Penske • Columbus, OH • 8h ago

Management & Administrative

Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross doc...

8h ago

Go to Apply

Senior Executive Administrative Assistant

JPMorgan Chase • Columbus, OH • 11h ago

Management & Administrative

As a Senior Executive Assistant in the Product Owner, Fulfilment & Archival Services team, you will work in a fast-paced organization where each day will be unique. In this role, you will manage the MD's calendar and...

11h ago

Go to Apply

Senior Administrative Assistant (Administrative Support Assistant III)

Capital One • Columbus, OH • 11h ago

Management & Administrative

Senior Administrative Assistant (Administrative Support Assistant III) Capital One is seeking an exceptionally bright, self-motivated, and experienced Administrative Support Assistant III. This pivotal role supports mult...

11h ago

Go to Apply

Accenture Edge - Oracle EPCM Manager

Accenture • Columbus, OH • 12h ago

Management & Administrative

We Are: Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation,...

12h ago

Go to Apply

Content Marketing Manager

SHI • Columbus, OH • 14h ago

Management & Administrative

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and servi...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)