Customer Service Supervisor

Kohl's • Annapolis, MD • 4h ago

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards

Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment; taking appropriate partners as needed

Modeling, guiding and providing direction to associates

Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Key holder responsibilities include opening and closing store processes, and providing direction to associates

Other responsibilities as assigned

What Skills You Have

Required

Must be at least 18 years of age or older

Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

Strong verbal/written communication and interpersonal skills

Flexible availability, including days, nights, weekends, and holidays

Preferred

2 years experience in retail or similar industry

Pay Range: $20.75 - $32.20

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

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