General information
Ref # 22922
Remote? No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
This director will drive stronger change management across Consumer Bank by improving how changes are communicated, sequenced, deployed, adopted, and sustained. They will embed practical change management disciplines into delivery and operating model work, while helping leaders and teams understand what is changing, why it matters, how it impacts them, and how they are expected to work differently.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
Embed the Product Operating Model into Delivery
Support the implementation of the Product Operating Model in translating defined roles, standards, and practices into day-to-day team execution
Ensure alignment between Product, Technology, PMO, and Operations
Integrate new ways of working into value stream and initiative execution
Build a Repeatable Change Management Discipline
Establish lightweight standards, tools, and routines for change impact assessment, stakeholder mapping, readiness planning, communications, adoption support, and post-launch reinforcement
Help initiative teams identify what will be different for impacted associates, customers, processes, systems, controls, and ways of working and create clear, plain-language narratives to explain the change to the impacted audience and other stakeholders
Define the minimum change management expectations for major Consumer Bank initiatives, scaled appropriately based on size, risk, and audience impact
Reinforce a consistent approach to change without creating unnecessary process burden or slowing delivery
Integrate Adoption into Execution
Embed change management practices into delivery processes
Partner on capacity management and prioritization
Optimize change sequencing and saturation
Manage Change Sequencing, Capacity & Saturation
Maintain visibility into major Consumer Bank changes across operating model, strategic initiatives, process, and organizational change initiatives
Assess timing, audience overlap, dependency risk, and cumulative impact to reduce change fatigue and avoid poorly sequenced deployments
Partner with leaders to prioritize, phase, or adjust change activity when teams are facing too much change at once
Establish Feedback Loops & Continuous Improvement
Capture insights from teams and gaps in roles, capabilities, or processes
Partner with Product CoP and leadership to continuously improve change management discipline and practices in Consumer Bank
Measure Adoption, Sentiment & Effectiveness
Define adoption, readiness, and effectiveness indicators for major changes
Monitor whether teams understand the change, feel prepared for it, and are using new processes, tools, or ways of working as intended
Use feedback, survey themes, pulse checks, delivery outcomes, and operational metrics to identify where change is not landing well
Provide leadership reporting and insights that connect change management activity to adoption, employee experience, delivery effectiveness, and business outcomes
The Skills You Bring
Minimum Qualifications
7+ years of relevant experience or equivalent combination of education and experience
High School Diploma or GED equivalent
Preferred Qualifications
Bachelor's degree, preferably in Business, Organizational Development, Communications, Human Resources, Technology, Operations, or a related field
7+ years of professional experience in change management, transformation, product/delivery enablement, business operations, or related roles
3-5+ years leading change for complex, cross-functional initiatives, preferably across Product, Technology, Operations, Risk/Controls, PMO, or business teams
Demonstrated experience with:
Change communication and stakeholder engagement
Change impact assessment and readiness planning
Cross-functional systems thinking
Influence and leadership coaching
Change sequencing and portfolio awareness
Data-driven adoption measurement
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging: 125000
Experienced: 157500
Expert: 190000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
