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Pro Shop Assistant

The Otesaga Resort Hotel • Cooperstown, NY • 9h ago

Seasonal Part Time

Cooperstown, NY, US

Salary: $17.00 Hourly

Position: Golf Pro Shop-Pro Shop Clerk

Reports to: Director of Golf

Job Summary

Pro Shop Clerk is responsible for the daily duties in the Leatherstocking Pro Shop, including providing a warm greeting to Guests ensuring that the golf check-in process is smooth and efficient. The Assistant Manager will effectively utilize the computerized tee time reservation system, and point-of-sale system for retail transactions and effectively perform both opening and closing procedures. The Assistant Manager is also involved in inventory management, merchandising within the golf shop, including the moving, folding, pricing, and displaying of product.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Checking in golfers, accurately ringing up charges in the Point of Sale (POS) system prior to play and properly using POS for processing purchases, credit and gift card transactions, answering the telephone, and managing the reservation system.

Assist Subscribers and Guests in creating a pleasant and satisfying shopping experience.

Assist and follow up with Subscribers and Guests on special orders and all other retail needs.

Assist in merchandising and creating new, interesting and visually pleasing displays, by maintaining a pristine shop appearance and organizing and straightening merchandising displays.

Maintain a professional and service-oriented environment in the Pro Shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment.

Have full knowledge of golf tournaments and events and be able to answer Subscriber and Guest questions pertaining to the events.

Book lessons and tee time reservations as needed for the Golf Professional Staff.

Follow guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day.

Proper cash handling procedures as well as making sure that all standards of operations are being met.

Education: High school diploma or general education degree (GED)

Required Experience:

The person in this position needs to:

A general understanding of the game of golf

Preferred experience in the service industry

Reliably commute or plan to relocate before starting work

Knowledge, Skills, & Abilities

Ability to work mornings, evenings, weekends & holidays as required

Knowledge of the game of golf

General computer skills

Excellent organization and time management skills

Set a positive tone and strong work ethic, leading by example

Maintain professional presentation (must adhere to company and department dress code)

Outstanding guest service skills

Ability to clearly communicate both verbally and in writing

Ability to keep all areas of the pro shop neat and tidy

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 6 to 8 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and move and fold merchandise. The employee must regularly lift and/or move/push/pull up to 20 pounds. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor guests arriving, computer screens and cleanliness of golf pro shop.

Work Conditions: The position will be required to work morning, evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in indoor environment with minimal exposure to sun and seasonal outdoor hot and cold conditions. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

$17.00 per hour

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