Wyndham Hotels & Resorts is now seeking a Specialist, Franchise Quality to join our team at the Remote in Texas location in Remote in Texas, Texas.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of one of the largest hotel franchise companies in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!
The Role
The Specialist, Franchise Quality plays a critical role in ensuring the highest standards of quality and service across franchised hotel properties within an assigned region. This position is responsible for evaluating property performance, delivering actionable improvement plans tailored to each location, and driving continuous quality enhancements through both on-site and virtual engagement. The role requires the ability to measure and report results, make plan adjustments based on outcomes, and maintain regular communication with property teams and leadership. The position requires significant travel, with approximately 30% by company-leased or rental vehicle and up to 70% by air, subject to regional growth objectives and business needs. The Specialist, Franchise Quality, will be instrumental in elevating property standards, enhancing guest satisfaction, and strengthening brand reputation across an assigned region.
What you'll do
Conduct comprehensive on-site quality assurance evaluations of franchised hotel facilities, independently identifying guest-impacting deficiencies and assessing their severity.
Prepare and deliver accurate, detailed Quality Assurance (QA) reports that document evaluation findings, and communicate results directly to Brand Operations teams, Franchisee, General Managers (GM), and Ownership.
Consult with property management to recommend cost-effective solutions and operational best practices for improving quality and customer experience.
Define next steps for property leadership to address deficiencies and enhance overall property performance.
Advise district leadership on property engagement, product quality, and compliance with brand standards.
Perform de-identification inspections of terminated franchise sites as required.
Collaborate with quality and district leadership to develop and execute regional quality improvement plans, including quarterly reviews and progress assessments.
Conduct asset condition assessments ("punch list" evaluations) and provide timely, detailed reports (within 48 hours), supported by photographic documentation.
Provide training and consultation to property representatives on:
QA technology and procedures
Brand standards
Housekeeping best practices
Preventive maintenance techniques
Guest satisfaction and service excellence
Company initiatives, tools, and resources
Complete all administrative tasks promptly and participate in scheduled QA events, team meetings, and brand conferences.
Contribute to special projects and committees focused on evolving QA processes, brand standards, operations, and associate engagement.
You'll be successful if you have
Confident Decision-Making: Ability to make tough decisions and stand by them, even in challenging situations.
Exceptional Communication: Deliver clear, constructive, and positive feedback to clients and colleagues, fostering collaboration and growth.
Self-Motivation & Balance: Strong drive to meet productivity goals while proactively maintaining a healthy work/life balance.
Technical Proficiency: General computer literacy, including experience with:
Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
Internet Explorer (including applications such as Wyndham Community and Medallia).
Salesforce (with specific experience in QA software programs).
Required Qualifications/Experience
Bachelor's degree in hospitality management, Business Administration, or Hotel and Restaurant Management preferred.
2 years of proven experience in QA, hospitality operations, or franchise management.
Strong analytical and communication skills.
Ability to work independently and collaboratively with diverse teams.
Flexibility to travel frequently and adapt to changing priorities.
Commitment to driving continuous improvement and exceeding guest expectations.
Demonstrated proficiency with Microsoft Office Suite and Salesforce QA software programs.
Experience generating detailed quality assurance reports and delivering constructive feedback to clients and colleagues.
Company Overview
Wyndham Hotels & Resorts is one of the largest hotel franchise companies in the world by number of properties with approximately 8,400 hotels across over 95 countries on six continents. Through our network of approximately 869,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 25 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Job Location: Remote in Texas, Remote in Texas, Remote in Texas, Texas 75038
Employment Status: Full-time
Compensation & Benefits
For U.S. based positions only, the expected pay range for this position is $55,000 - $60,000 annually.
Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.
In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 10% annual target, subject to the terms of the Plan.
Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:
Health insurance with HSA and FSA options
Dental insurance
Vision insurance
Life/AD&D insurance
Short- and Long-Term Disability coverage
401(k) with generous company match
Vacation time- Accrue 1.615 hours of paid vacation per week
Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
Paid sick leave accrued as state and local laws require
Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits (https://careers.wyndhamhotels.com/content/Our-Benefits/?locale=en_US) Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.
We are accepting applications for this position through 09/01/2026.
