Customer Service Specialist - Remote

Teleperformance USA • Texas, Texas • 4d ago

Category : Customer Service/Support

As a Customer Service Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

For this specific role you will undergo a 7-day paid training to help you prepare for the State Insurance Exam to obtain a License. That's right, you'll be getting paid to study! We provide a Trainer, study materials and cover all costs with taking and scheduling the exam. All you have to do is show up ready to learn and start your career journey to become a Licensed Agent! Upon completing the course and passing the exam, you will enter into our Insurance department to get set up with all the steps you need to serve as a Customer Support Specialist.

Application Deadline: Ongoing until positions are filled.

To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Currently, employment for this position is restricted to residents of the following states: FL, IN and TX

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us** here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

Must be located in FL, IN or TX

Must meet state and federal requirements to obtain Insurance license

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

Senior Manager, Stock Plan Services International Participant Product.

Charles Schwab • Westlake, TX • 18min ago

Management & Administrative

Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. W...

18min ago

Go to Apply

Enterprise Operating Model Senior Manager

Accenture • Houston, TX • 1h ago

Management & Administrative

Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, brin...

1h ago

Go to Apply

Enterprise Operating Model Senior Manager

Accenture • Austin, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Enterprise Operating Model Senior Manager

Accenture • Irving, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Enterprise Operating Model Manager

Accenture • Irving, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Enterprise Operating Model Manager

Accenture • Houston, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Enterprise Operating Model Manager

Accenture • Austin, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Experience & Service Transformation Management Advisory Consultant

Accenture • Houston, TX • 1h ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

1h ago

Go to Apply

Customer Experience & Service Transformation Management Advisory Consultant

Accenture • Irving, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Experience & Service Transformation Management Advisory Consultant

Accenture • Austin, TX • 1h ago

Management & Administrative

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)