Kelly is hiring for a Strategic Customer Service Specialist for a 6-month contract role at Midland MI 48674 with our prestigious client.
Job Title: Strategic Customer Service Specialist
Primary Location: Midland MI 48674
6-month contract - On-site
Monday - Friday - 8:00 AM - 5:00 PM
Pay rate: $30/hr.
Responsibilities:
Work with Asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve
Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
Create and maintain customer desk manuals and other documentation in SharePoint or SAP
Identify areas for improvement and implement change to consistently strive for greater effectiveness and efficiency
Execute complex work processes through multiple systems and technology
Leverage multiple internal resources to optimize customer satisfaction with cost to serve objectives for the business
Work with Sales/Sales Support/Customer Advocacy/Pricing Team on quotes, new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples
Process new customer set up and changes to existing customer master data via MDG Database
Request new customer set up and changes to existing customer master data in MDG Database
Quick learner, in using various applications
Understand and support both internal and external audit requirements as it relates to customer service activities
Provide timely responses for all control & audit requests, including month-end order to cash processes
Engage in and drive the continuous improvement of quality processes by working on best practices. Adhere to policy and compliance standards
Be the quality champion on behalf of the customer and ensure internal teams are providing timely follow-up and resolution of complaints
Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance
Qualifications:
Customer Engagement and Order Management
Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
Work directly with the most strategic, complex, high-volume and/or greater-revenue-generating customers
Support customers with their administrative and technical questions (EDI/Capture/MyDuPont), which requires to develop a good understanding and knowledge of the products & services offered by DuPont
Build working relationships with commercial team partners to exceed customer expectations
Analyze customer ordering patterns to anticipate customer needs
Serve as a liaison with customers on administrative and technical matters (EDI/Capture/MyDuPont)
Respond to customer inquiries and complaints in a timely manner
Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
Quickly identify and own resolution of customer issues
Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)
If you feel this role interests you, feel free to apply or refer someone who would be a good fit.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
