Mobilize appropriate resources
Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture's full capabilities
Improve client and customer relationships working with client account and account management team leadership
Plan, deliver and execute project(s) and program(s)
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
Team Management
Responsible for managing, developing and the day-to-day pastoral care of your account team
Ensure your team are pinned down on the day-to-day basics. Ultimately accountable for:
The effective & organized management of client feedback to agency, and creative/strategic push back to client
Managing the client from briefing, strategy, creative to execution & evaluation of the campaign
All client meetings: ensure agendas are issued and accurate contact reports are produced
Weekly status meetings (both client & internal)
Ensuring all client meetings (including calls) have a follow-up contact report
Ensuring the highest quality and standard of all deliverables
Here's what you'll need:
· Minimum 10 years of experience in account management, account planning, advertising, communications or marketing
· Minimum 5 years of experience in digital marketing agency or client-side experience managing complex relationships and delivering multi-channel experiences
· Minimum 3 years of experience working in a matrix team environment delivering campaigns that could include CRM, communications, content marketing, cross-channel marketing programs including web development, mobile products, social
Bonus points if:
· Bachelor's degree or equivalent (minimum 12 years) work experience
· At least 9 years of digital marketing agency or client-side experience managing complex relationships
· Solid understanding of creative and production processes across channels
· CRM expertise and proficient understanding of how to integrate CRM into emerging channels
· Strong ability to understand insights and turn them into strategic plans
· Ability to independently manage multiple projects simultaneously
· Ability to inspire and lead teams by setting forth a vision for the account
· Ability to negotiate SOWs on behalf of the agency and manage scope with client
· Must possess ability to translate vision into tactical steps within a project
· Experience or category knowledge for assigned client preferred
Requesting an Accommodation
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