Senior Collector - Charge Off (Remote/Monthly Bonus)

Exeter Finance Corp • Irving, TX • 58min ago

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary:

Manage a portfolio of accounts that are 81+ days delinquent, utilizing advanced collection strategies to resolve overdue payments. Use advanced knowledge of debt recovery, customer negotiation, and conflict resolution to handle complex accounts, including high-value or high-risk cases.

Job Duties:

Manage and analyze a portfolio of high-risk delinquent accounts by developing the most suitable collection strategies, proactively identifying high-risk accounts to avoid further delinquency. Negotiate payment arrangements with customers, such as settlements, payment plans, and other resolutions.

Maintain accurate records of all customer interactions, payment arrangements, disputes, and resolutions, and ensure timely reporting of account statuses, collection efforts, and risks to management.

Resolve complex disputes, payment issues, or escalations from junior collectors, and provide feedback, training, and support to improve team performance and maintain customer satisfaction.

Meet or exceed department goals related to recovery rates, resolution times, and account management targets by continuously reviewing and refining collection approaches based on industry trends and regulatory changes.

Collaborate with internal teams to address customer issues, resolve escalated cases, and support broader department objectives; escalate unresolved or particularly challenging cases for further action as needed.

Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.

Education and Work Experience:

Education: High school diploma or equivalent, degree preferred

Work Experience: 2+ years in auto finance operations (2+ specialty groups required for specialty teams)

Extensive experience in collections or debt recovery, with a demonstrated ability to manage complex or high-risk accounts.

Advanced negotiation skills and the ability to reach favorable outcomes while maintaining positive customer relationships.

Deep understanding of collections practices, legal regulations, and industry standards related to debt recovery.

Strong communication skills, both verbal and written, with the ability to handle difficult customer interactions with professionalism and tact.

Leadership and mentoring abilities, with experience guiding and training junior team members.

Excellent organizational skills, with the ability to manage a large and diverse portfolio of accounts.

Proficiency with collection software, CRM systems, and office productivity tools.

Strong problem-solving skills, with the ability to analyze situations and develop effective strategies for collection.

Ability to work independently and as part of a team, achieving individual and department-wide goals.

High attention to detail and the ability to accurately document and track account status and customer interactions.

Ability to maintain composure in high-pressure situations and navigate customer disputes or challenges effectively.

LI-Remote

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

The pay range for this role is $22.90 - $29.00 hourly.

Exeter Finance LLC is an Equal Opportunity Employer.

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we're committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

California Resident

If you are a California consumer and would like information about our online and offline privacy practices, please see our "California Consumer Privacy Statement" available here (https://www.exeterfinance.com/privacy-center) .

Similar Jobs

Retail Stocking Supervisor

Harbor Freight Tools • Fort Worth, TX • 47min ago

Retail & Hospitality

181884BRPosting Title:Retail Stocking SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters...

47min ago

Go to Apply

Finance Vehicle Operations Role

TEKsystems • Plano, TX • 51min ago

Finance, Accounting & Banking

NOW HIRING** Process claims and handle all related vehicle documentation File primary insurance claims and track claim progress Submit and manage GAP claims to maximize customer coverage Review and verify all required in...

51min ago

Go to Apply

FAAS-Finance Optimization-Manager

EY • Dallas, TX • 54min ago

Finance, Accounting & Banking

Location: New York, Boston, Hoboken, McLean, Atlanta, Dallas, Houston, Chicago, San Francisco, Los Angeles, San Jose, Seattle, Philadelphia At EY, we're all in to shape your future with confidence. We'll help you succeed...

54min ago

Go to Apply

Manager Budgets & Finance

HCSC • Richardson, TX • 55min ago

Finance, Accounting & Banking

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC an...

55min ago

Go to Apply

Finance & Business Management

JPMorgan Chase • Plano, TX • 55min ago

Finance, Accounting & Banking

Auto Finance - Analytics Vice President owns the Auto industry macro narrative, weekly, monthly and quarterly reporting on Auto business / metrics, owns Earnings reporting and analytics, competitive analysis, content cre...

55min ago

Go to Apply

Retail Sales Supervisor

Harbor Freight Tools • Fort Worth, TX • 56min ago

Retail & Hospitality

181885BRPosting Title:Retail Sales SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and...

56min ago

Go to Apply

OneStream Finance Administrator

Global Foundries • Richardson, TX • 56min ago

Finance, Accounting & Banking

About GlobalFoundries GlobalFoundries (GF) is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology c...

56min ago

Go to Apply

Loan Support Analyst Sr (Asset Backed Finance - Commercial Servicing)

PNC • Dallas, TX • 59min ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

59min ago

Go to Apply

Operations Analyst Lead - Project Management (Finance)

USAA • Plano, TX • 1h ago

Finance, Accounting & Banking

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a...

1h ago

Go to Apply

Afternoon Drive Host

iHeartMedia • Dallas, TX • 1h ago

iHeartMedia Markets Current employees and contingent workers click here ( https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld ) to apply and search by the Job Posting Title. The audio revolution is here - and iH...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)