Customer Service Representative

Robert Half • Charlotte, NC • 2h ago

Description We are looking for a Customer Service Representative to support a machinery manufacturing operation in Charlotte, North Carolina. This Contract position is ideal for someone who brings a strong service mindset, communicates clearly, and can manage customer inquiries and order-related tasks in a fast-paced environment. The role will work closely with internal teams and external customers to ensure accurate information, timely responses, and a positive service experience.

Responsibilities:

Respond to inbound customer inquiries by phone and email, providing timely and detail-focused support for product, order, and service-related questions.

Process customer orders and update order details accurately while coordinating with internal departments to help maintain smooth fulfillment activities.

Handle both incoming and outgoing communication to resolve service issues, confirm information, and keep customers informed of next steps.

Build productive working relationships with customers and cross-functional team members to support a high standard of service.

Monitor order activity, inventory-related updates, and distribution details to help address delays, discrepancies, or customer concerns.

Document interactions, requests, and resolutions thoroughly using Microsoft Office and other business systems to maintain accurate records.

Identify service challenges proactively and take practical steps to resolve issues efficiently while escalating complex matters when needed.

Support daily operational tasks in a structured manner, balancing multiple priorities while maintaining attention to detail. Requirements - At least 2 years of experience in a customer service role.

Background in call center support, including handling inbound calls and customer inquiries, is strongly preferred.

Experience with order entry and customer account support in a manufacturing or industrial setting is preferred.

Familiarity with inventory control, distribution, supply chain, or logistics processes is an advantage.

Strong verbal and written communication skills with the ability to interact effectively with both internal teams and external customers.

Proficiency in Microsoft Office applications for communication, documentation, and routine administrative tasks.

Demonstrated ability to stay organized, build rapport quickly, and approach problems with confidence and professionalism. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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