Food and Beverage Operations Manager

Marriott • Romulus, MI • 1d ago

Additional Information

Job Number 26093911

Job Category Food and Beverage & Culinary

Location 2501 Worldgateway Pl, Romulus, Michigan, United States, 48174 VIEW ON MAP (https://www.google.com/maps?q=2501%20Worldgateway%20Pl%2C%20Romulus%2C%20Michigan%2C%20United%20States%2C%2048174)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $60,669-$75,000 annually

Bonus Eligible: Y

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Understands employee positions well enough to perform duties in employees' absence.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Monitors and maintains the productivity level of employees.

Verifies that all team members/supervisors understand the brand specific philosophy.

Maintains the operating budget, and verifies that standards and legal obligations are followed.

Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to verify understanding.

Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

Establishes and maintains open, collaborative relationships with employees.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction result with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets, operating statements and payroll progress report.

Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.

Similar Jobs

Retail Print Manager

The ODP Group, LLC • Oak Park, MI • 4h ago

Retail & Hospitality

Overview As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us c...

4h ago

Go to Apply

1st Shift Facilities Maintenance Tech: $19.75 (Janitorial)

Enviro-Clean • Novi, MI • 8h ago

Retail & Hospitality

1st Shift Facilities Maintenance Tech: $19.75 (Janitorial) Novi, Northville, MI, United States of America $19.75 - $19.75 Back Apply Now Back Apply Now Overview Job Skills / Requirements Join Our Team at Novi Community S...

8h ago

Go to Apply

1st Shift Day Porter / Maintenance Assist: $17.75 (Janitorial)

Enviro-Clean • Novi, MI • 8h ago

Retail & Hospitality

1st Shift Day Porter / Maintenance Assist: $17.75 (Janitorial) Novi, MI, United States of America $17.75 - $17.75 Back Apply Now Back Apply Now Overview Job Skills / Requirements Join Our Team at Novi Community School Di...

8h ago

Go to Apply

Apartment Maintenance Technician

The Liberty Group • Plymouth, MI • 20h ago

Retail & Hospitality

Apartment Maintenance Tech Join Our Team! Skilled Maintenance Tech Wanted -- Keep our community thriving! Apply now! The Liberty Group is immediately hiring experienced Apartment Community Maintenance Technicians. Pay Ra...

20h ago

Go to Apply

Lead Retail Indirect Sales

AT&T • Southfield, MI • 1d ago

Retail & Hospitality

Overall, Purpose: Responsible for Authorized Retail sales productivity across 20+ doors with day-to-day interactions from the Authorized Retail stores up through their Sales VPs, including Principals for the Local Author...

1d ago

Go to Apply

Spares Demand Planner

KLATencor Corporation • Ann Arbor, MI • 1d ago

Retail & Hospitality

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, w...

1d ago

Go to Apply

Delivery Driver

P & L Food Wholesalers • Plymouth, MI • 1d ago

Retail & Hospitality

Delivery of frozen, refrigerated, and dry goods on dolly to 4-5 restaurant locations in state each day. Some order setup required in the mornings, placing completed orders together to load onto truck. Must be able to dri...

1d ago

Go to Apply

Premium Club Bartender, Little Caesars Arena

Delaware North • Detroit, MI • 1d ago

Retail & Hospitality

The opportunity Delaware North Sportservice is hiring seasonal Bartenders to join our team at Little Caesars Arena in Detroit, Michigan. As a Bartender, you will be responsible for serving alcoholic and non-alcoholic bev...

1d ago

Go to Apply

Assistant Banquet Manager

Marriott • Detroit, MI • 2d ago

Retail & Hospitality

Additional Information Job Number 26093223 Job Category Event Management Location 400 Renaissance Ctr, Detroit, Michigan, United States, 48243 VIEW ON MAP ( https://www.google.com/maps?q=400%20Renaissance%20Ctr%2C%20Detr...

2d ago

Go to Apply

Retail Cashier

Meijer • Royal Oak, MI • 2d ago

Retail & Hospitality

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)