Account Manager, Enterprise Direct Sales

Comcast • Plymouth Meeting, PA • 1d ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.

Job Description

Core Responsibilities

Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.

Renew customer contracts to protect and grow existing revenue streams.

Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.

Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.

Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.

Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.

Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.

Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.

Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Account Management; Relationship Management; Customer Relationship Management (CRM)

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Sales

Comcast

Go to Apply

Share this job

Similar Jobs

Supply Chain Execution Manager

PwC • Philadelphia, PA • 2h ago

Management & Administrative

The Opportunity As a Supply Chain Execution Manager, you will play a pivotal role in transforming supply chains into strategic assets for our clients. Within our Operations Consulting practice, you will focus on optimizi...

2h ago

Go to Apply

Consulting Manager- CDBG-DR

EisnerAdvisory Group LLC • Philadelphia, PA • 3h ago

Management & Administrative

Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned prof...

3h ago

Go to Apply

Senior Consultant - Grants Management (Government Sector Services Advisory)

EisnerAdvisory Group LLC • Philadelphia, PA • 3h ago

Management & Administrative

3h ago

Go to Apply

Assurance Manager - Real Estate

EisnerAdvisory Group LLC • Philadelphia, PA • 3h ago

Management & Administrative

3h ago

Go to Apply

Operational Key Account Manager

DSV Air & Sea Inc. • Chester, PA • 3h ago

Management & Administrative

1. 2. If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Operations...

3h ago

Go to Apply

Epic Denials Management Operator

Deloitte • Philadelphia, PA • 3h ago

Management & Administrative

Position Summary Join Deloitte's AI & Engineering practice to support hospital denials management to deliver back-end Revenue Cycle Management (RCM) services, including Billing and Claims Submission, A/R Follow-up, D...

3h ago

Go to Apply

Sr. Administrative Assistant

AeroVironment • Pottstown, PA • 5h ago

Management & Administrative

Worker Type Regular Job Description Summary The Sr. Administrative Assistant provides analytical and specialized and high-level administrative support to relieve executive, administrative and line managers of complex det...

5h ago

Go to Apply

Executive Administrative Assistant

Robert Half • Wayne, PA • 5h ago

Management & Administrative

Description We are looking for an experienced Executive Administrative Assistant to support daily office operations and provide high-level administrative assistance. This Contract position is fully onsite and will run fo...

5h ago

Go to Apply

administrative assistant

GlaxoSmithKline LLC • Philadelphia, PA • 5h ago

Management & Administrative

This is a high-impact, high-touch administrative role supporting SVP and VP level leaders within the Cyber Security Office in a fast-paced, global environment. You will act as a trusted partner by bringing structure, dis...

5h ago

Go to Apply

Marketing Communications Manager, Clark Capital

Raymond James Financial, Inc. • Philadelphia, PA • 8h ago

Management & Administrative

Duties & Responsibilities: Execute integrated marketing campaigns that promote Clark Capital's investment strategies and services across website, email, digital marketing, presentations, publications, and print Manag...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)