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Security Account Manager (200688)

Security Services of Connecticut • Quincy, MA • 3h ago

Quincy, MA, United States of America

$33.00 -$33.00

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Overview

SSC is the corporate services provider our clients rely on to ensure the health, safety and efficiency of their people. As a fully integrated provider of uniformed security, investigative, and consulting services, we provide the highest levels of asset protection to hundreds of customers and maintain a strong force of professionally trained Security Officers.

Job Skills / Requirements

The Security Account Manager will:

Oversee the shift operation and security analysts to triage, escalate, and manage responses to all events impacting or threatening personnel, property, and assets worldwide

Oversee daily shift operations and develop a comprehensive security management system to include procedures, polices and escalation/management responses for internal and external risks

Evaluate and continuously improve operator use of various technical security systems including access control, video management, and alarm monitoring

Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.

Provide shift operational oversight, training, and quality assurance employees responsible for intelligence research and analysis, travel safety and security, event and incident management and workplace safety.

Ensure staff meets operational needs and operators are trained appropriately.

Use real time data derived from open source and other security platforms to foresee risk and inform decision makers.

Monitor and assess team performance by establishing strong objectives and measuring against client criteria and provide individual assessments of operator performance.

Receive shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance.

Ensure that personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.

Assist the Client's security personnel with the development and/or revision of security operation center processes, protocols, and work instructions.

Identify and route security for resolution of any nuisance or trouble (physical security) alarms.

Provides back-up, support, and on-call function as-needed.

Oversees quality control and oversight for all production, support, and staffing functions.

Security Account Manager Qualifications:

Experience with

Alarm monitoring programs (S2, Lenel, C-Cure) preferred.

CCTV programs (Milestone) preferred.

Directly managing people or leading a team.

Knowledge of security systems for access control and alarm monitoring.

Ability to interact with staff at all levels in a high pressure and fast paced environment.

A dependable team player with business maturity, enthusiasm, and a positive attitude.

Excellent written and verbal communication skills.

Previous supervisor experience (preferred) working in and leading personnel in a GSOC, or similar security command center environment.

Proficiency with security technologies and integration (CCTV, Access Control, Intrusion Detection Systems etc.)

Broad knowledge of and experience with open-source intelligence gathering and reporting tools and best practices.

Basic experience configuring/administrating technical security systems such as access control, alarm/video monitoring platforms and other data capturing systems.

Must be adept at Microsoft Office programs (Word, Excel, SharePoint, Office 365).

Self-motivated, curious, and knowledgeable pertaining to news and current events.

Minimum Qualifications:

Associate's Degree required, Bachelor's degree preferred

21 years of age or older

Four (4) years previous Supervisory Experience

Must meet qualifications to complete state required Security Officer Affidavit/Registration.

Be able to pass a drug screen

Have access to reliable transportation

Knowledge Skills and Abilities:

Good working knowledge of Security Operations.

Understanding of Safety Practices in a Business environment.

Ability to provide high level of Customer Service.

Excellent written and verbal communication skills.

Be computer proficient

Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving instructions

High attention to detail

Ability to work in various environments including but not limited to adverse outdoor conditions such as cold, rain, heat.

LPC

Education Requirements (All)

Associate Degree required, Bachelor's Degree preferred

Additional Information / Benefits

Industry leading comprehensive benefits package including: For Part Time positions: Weekly pay checks; No Charge Uniforms; training for State mandated security guard license; training for Red Cross/AED/CPR - where required by client sites. For Full Time positions: Weekly pay checks; Medical/Dental/Vision; Company paid life insurance; 401k; Paid time off/Holidays; No Charge Uniforms; Bereavement pay; Short-term disability/cancer expense insurance/accident insurance/hospital indemnity; Training for State mandated security guard license and Red Cross/AED/CPR - where required by client sites. SSC, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, 401K/403b Plan

This is aFull-Timeposition1st Shift.

Relocation is not provided and travel is not required

Number of Openings for this position: 1

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