Customer Service Supervisor - Repair Station
Job details
General information
Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.
Here, you will develop your skills and grow within a community of experts who enrich your experience every day.
Here, collaboration connects our teams across the globe.
Did you know? We have probably already flown together!
Would you like to join us? Learn more about Safran Cabin here.
(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)
Reference number
2026-184952
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Customer support & services management (CSSM)
Job title
Customer Service Supervisor - Repair Station
Employment @type
Permanent
Professional category
Supervisory staff
Part time / Full time
Full-time
Job description
Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.
Join our first-class team to reinvent in-flight experience. In the role of Customer Service Supervisor - Repair Station you'll play a pivotal part on our Repair Station team. Customer Service Supervisor will be the direct liaison between Management and Airlines Customers by directing daily Customer Service operations for the REPAIR STATION.
THIS POSITION WILL REQUIRE DAILY ONSITE PERFORMANCE. The Customer Service Supervisor will be leading Customer Service Representatives (CSRs) Team to support operations within a fast-paced airline repair station environment, ensuring team efficiency, driving customer satisfaction, maintaining service standards to the highest level with team efficiency and performance. This role is responsible for supervision of customer service staff, ensuring timely communication with airline clients, coordinating maintenance status updates, and maintaining high levels of customer satisfaction while supporting FAA and company compliance standards and regulations.
The Customer Service Supervisor will be responsible for building a strong team and shaping staff behaviors to accomplish Repair Station goals. In this collaborative role the Customer Service Supervisor will be implementing standards processes and procedures, developing Customer Service Team training and improving Customer Service performance, accuracy and communication.
This position contributes to our vision by:
Team Leadership & Development: build and retain a strong team and shaping staff behaviors, interview and hire new candidates as need it
Supervise and support daily activities of the customer service team within the repair station
Issue disciplinary actions or Process Improvement Plan (PIP) as necessary
Maintain Customer Service Representative team timecards
Review and process CSRs appraisals and PDRs (Performance Development Records)
Measure, publish and maintain CSRs metrics (quotation, approvals and shipments)
Assure CSRs Processes requests to meet quality scorecard goals and KPIs
Serve as the primary point of contact for airline customers' escalations regarding aircraft maintenance status, schedules, delays and service updates
Coordinate communication between CSRs, Planning, Repair Shop, Quality, Logistics, Finance and Airline Representatives
Monitor CSRs workflow to ensure Customer repairs, inquiries and documentation are responded/completed accurately and on schedule
Attend QRQC, Department meetings and customer meetings concerning service and support activities
Troubleshoot customer concerns professionally and efficiently while maintaining strong client relationships
Ensure compliance with FAA regulations, Company procedures, and Safety standards
Train, coach, and evaluate customer service personnel to maintain high performance and professionalism
Performing additional duties as needed
But what else? (advantages, specificities, etc.)
Safran Cabin is #1 worldwide for aircraft interiors.
Here, you will build your skills and grow with a community of experts to enrich yourself every day.
Here, collaboration is embodied within the diversity of our teams all around the world.
Here, we're cutting our emissions, not your ambitions.
Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!
Why join us?
US EEO statements:
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.
Cabin TA:
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!
The expected salary range for this position is between $70,310 - $91,870 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
Candidate skills & requirements
Qualifications:
Previous experience in customer service supervision, preferably in aviation, MRO, airline operations, or repair station environments.
Strong understanding of aircraft maintenance operations and aviation terminology preferred.
Excellent communication, leadership, and problem-solving skills
Ability to work in a fast-paced, deadline-driven environment.
Proficient with Microsoft Office and maintenance tracking/customer service systems. ERP / MRP systems.
Knowledge of FAA Part 145 repair station operations is a plus.
High School diploma required, associate or bachelor's degree preferred.
This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.
Additional Requirements:
Prepare operational reports, service metrics, and customer communication records
Maintain and publish on Department Share File CSRs Training Procedures and Records of training
Comply and enforce Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Must comply with safety guidelines and procedures in accordance to the job
Assist with scheduling, staffing, and continuous improvement initiatives
Support AOG (Aircraft on Ground) situations with urgent customer coordination and status reporting
Annual salary
$70,310 - $91,870 USD
Job location
Job location
North America, United States, California, Los Angeles
City (-ies)
CA 90746 Carson
Applicant criteria
Minimum education level achieved
High School Diploma/GED Equivalent
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
