Sr. Operations Manager

Amazon • Albuquerque, NM • 1h ago

Description

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

Responsibilities:

Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.

Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience

Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.

Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking around the FC with great frequency; FCs are over a quarter mile in length

Continual standing and/or walking an average of 5 miles daily

Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Responsibilities:

Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.

Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.

Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.

Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Additional Job Elements:

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

Continual standing and/or walking an average of 5 miles daily

Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

Bachelor's degree or equivalent

Work flexible hours as business demands, including overnight, weekends and holidays

7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

Prior experience with performance metrics, process improvement and Lean techniques

Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

Ability to handle changing priorities and use good judgment in stressful situations

Interest in long-term career development through assignments in multiple FCs across the nation

Experience with a contingent workforce during peak seasons

Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

Go to Apply

Share this job

Similar Jobs

Operations Manager (5964)

Three Saints Bay • Albuquerque, NM • 1h ago

Management & Administrative

Operations Manager (5964) Location Albuquerque, NM Job Code 5964 of Openings 1 Apply Now ( https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=5964 ) GVI Inc., a subsidiary...

1h ago

Go to Apply

Meat Manager

Jetro Holdings, Inc • Albuquerque, NM • 8h ago

Management & Administrative

Meat Manager Company: Jetro / Restaurant Depot Location: 1901 Menaul Blvd, Albuquerque, NM 87107 Job Type: Full-time Sector: Management Compensation: $16.75 - $17.59 JOB DETAILS Job Summary The Produce Manager is respons...

8h ago

Go to Apply

Armed Security Officer - Military Experience

Allied Universal • Albuquerque, NM • 2d ago

Management & Administrative

Company Overview: International Protective Service, Inc., an Allied Universal® company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, yo...

2d ago

Go to Apply

Armed Security Officer - License Required

Allied Universal • Albuquerque, NM • 2d ago

Management & Administrative

2d ago

Go to Apply

Customer Accounts Manager

Aaron's Inc • Albuquerque, NM • 3d ago

Management & Administrative

Customer Accounts Manager The salary range for this role is $15.00 to $15.75 per hour.* This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our st...

3d ago

Go to Apply

Customer Service Representative

U-Haul • Bernalillo, NM • 4d ago

Management & Administrative

Location: 218 S Hill Rd, Bernalillo, New Mexico 87004 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service R...

4d ago

Go to Apply

Customer Service Representative

Glaz-Tech Industries • Albuquerque, NM • 4d ago

Management & Administrative

Position: Entry Level Order Specialist/ Customer Service Representative Location: 6700 Bluewater Rd NW, Albuquerque, NM 87121 Department: Customer Service Pay Rate: $17.00 hour (Depending on Experience) with 90 Day Pay R...

4d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Rio Rancho, NM • 4d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4d ago

Go to Apply

Senior Manager, Services Engineering - United States

Cornerstone onDemand • Albuquerque, NM • 5d ago

Management & Administrative

The Senior Manager of Services Engineering & Programs is responsible for designing and scaling repeatable, outcome-driven services offerings aligned to product strategy and customer needs. This role partners closely...

5d ago

Go to Apply

Senior/Principal R&D Mechanical Engineer - Equipment & Lifecycle Management, Onsite

Sandia National Laboratories • Albuquerque, NM • 5d ago

Management & Administrative

About Sandia: Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of a...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)