Join our Business Banking Governance Team to develop strategies to streamline processes, including workflow solution development.
Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.
As a Business Analyst in Business Banking, you focus on the governance, oversight, and administration of Business Banking shared spaces, including SharePoint sites, Shared Drives, and Shared Mailboxes. This position serves as a trusted partner to business leaders, ensuring data is managed in accordance with firm policies and regulatory requirements while maintaining operational efficiency.
As a team member you will oversee data ownership, access management, retention, classification, and remediation activities across a diverse portfolio of shared spaces. You will frequently engage with senior leadership to provide reporting, risk insights, and recommendations regarding data governance and shared space management.
Job Responsibilities
Serve as the Information Owner for Business Banking shared spaces, ensuring compliance with Data Risk Management standards, policies, and procedures
Oversee administration and governance of SharePoint sites, Shared Drives, and Shared Mailboxes, including access reviews, certifications, and inventory management
Review, research, and resolve access requests, entitlement issues, and shared space inquiries while maintaining strong service levels and control standards
Conduct ongoing reviews of user access, ensuring appropriate permissions are maintained and sensitive information is protected
Present shared space health, access certifications, remediation activities, and risk reporting to senior leadership audiences
Monitor data lifecycle activities, including classification, retention, destruction, and remediation requirements.
Execute and oversee data risk assessments, audits, certifications, and governance activities while maintaining supporting documentation and evidence
Analyze trends, identify opportunities for process improvements, and recommend solutions that reduce risk and improve operational effectiveness
Drive automation and process optimization initiatives to improve efficiency, reporting accuracy, and governance controls
Build and sustain strong partnerships across Business Banking, proactively anticipating stakeholder needs and delivering value through analytics, insights, and operational support
Demonstrate sound professional judgment, accountability, integrity, ownership, and disciplined execution in all aspects of the role
Required Qualifications, Capabilities, and Skills
Strong attention to detail with the ability to manage multiple priorities simultaneously in a fast-paced environment
Demonstrated ability to learn new processes, technologies, and regulatory requirements quickly
Excellent communication and presentation skills, with experience presenting information to senior leadership and executive-level stakeholders
Strong analytical, research, and problem-solving abilities
Ability to independently manage work while effectively collaborating across multiple business and technology teams
Experience supporting access management, governance, compliance, risk management, audit, or operational control activities
Proven ability to build relationships and influence outcomes across diverse stakeholder groups
Strong organizational skills with the ability to manage competing deadlines while maintaining a high degree of accuracy
Preferred Qualifications
Proficiency with SharePoint, Shared Drives, Shared Mailboxes, and Microsoft 365 collaboration platforms
Experience with Alteryx, Tableau, Power Automate, Power Apps, or other automation and analytics platforms
Knowledge of data classification, retention, records management, and access governance principles
Experience developing dashboards, executive reporting, process metrics, and operational insights
Familiarity with emerging technologies, including Artificial Intelligence (AI) and Large Language Model (LLM)-enabled capabilities
Continuous learning mindset with a passion for innovation and operational excellence
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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