Vehicle Programs Analyst

Percepta • Dearborn, MI • 2h ago

Description

At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

During a Typical Day, You'll

Provide administrative assistance to Vehicle Programs personnel

Administer support for the "M" (Manufacturer) Plate Program

Support our Care Call Center

Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

Process billing invoices from vendors and dealerships for delivered vehicles

Process tickets, tolls, citations, etc

Process vehicle title, plates, and registrations

Process and monitor vehicle orders

Process vehicle returns, title corrections, and auction disposal

Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

Customer account maintenance

Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

Perform as a back-up for other Vehicle Program personnel when necessary

Perform duties that require signing as a company agent and/or department notary

What You Bring to the Role

Education

High school diploma required; bachelor's degree preferred

Experience

3 years administrative office experience required

Experience using mainframe and web system applications

Skills

Critical thinking, problem solving, and analytical skills

Strong planning and organizing skills

Strong communication skills that demonstrate knowledgeable, proactive and clear communication

Excellent customer service skills to include a positive mindset that actions self-control

Excellent time management skills

Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect

Pay rate of $20 per hour

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

· Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.

Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.

Leave it better - We take ownership and leave every process, person, and place better than we found it.

Win together - We succeed as one-celebrating, supporting, and showing up for each other.

Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

LI-Onsite #LI-Hybrid

Primary Location: US-MI-Dearborn

Req ID: 04DT3

Similar Jobs

Accenture Edge - SAP Tech Arch Lead

Accenture • Detroit, MI • 39min ago

IT & Engineering

We Are:Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue gr...

39min ago

Go to Apply

Warehouse Part Time Days

Lowe's • Woodhaven, MI • 39min ago

Manufacturing & Warehouse

Your Impact at Lowe's As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You'll unload deliver...

39min ago

Go to Apply

Accenture Edge - SAP RTR & Group Reporting Lead

Accenture • Detroit, MI • 45min ago

45min ago

Go to Apply

Accenture Edge - Senior SAP APO/IBP Consultant

Accenture • Detroit, MI • 47min ago

Management & Administrative

47min ago

Go to Apply

Wound Care Nurse

Ciena Healthcare Management • Novi, MI • 49min ago

Hospital & Medical

As the RN Wound Care Nurse, you will provide primary skin care to guests, with an emphasis on treatment and therapy of skin disorders. You will also assist in modifying the treatment regimen to meet the physical and psyc...

49min ago

Go to Apply

Accenture Edge - Senior SAP Production Planning (PP) Consultant

Accenture • Detroit, MI • 52min ago

Management & Administrative

52min ago

Go to Apply

Accenture Edge - Senior SAP Plant Maintenance/Quality Management (PM/QM) Consultant

Accenture • Detroit, MI • 56min ago

Retail & Hospitality

56min ago

Go to Apply

Wound Care Nurse

Ciena Healthcare Management • Farmington Hills, MI • 57min ago

Hospital & Medical

As the Wound Care Nurse, you will provide primary skin care to guests, with an emphasis on treatment and therapy of skin disorders. You will also assist in modifying the treatment regimen to meet the physical and psychos...

57min ago

Go to Apply

Nursing Aide TBI

Corewell Health • Taylor, MI • 58min ago

Hospital & Medical

Full time day, 7am - 7:30pm Corewell Health is offering $1500 as a sign on bonus for this opportunity for new hires! "A Day in the Life" Video - Please watch - https://www.youtube.com/watch?v=jFdqcPSGvKI&t=2s ( https...

58min ago

Go to Apply

Registered Nurse First Assistant

Trinity Health • Pontiac, MI • 1h ago

Hospital & Medical

Employment Type: Part time Shift: Day Shift Description: Exceptional opportunity for a Registered Nurse to support our vision and serve with us as a compassionate and transforming healing presence in our community. We se...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)