We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
CVS Business Unit: Signify Health
Location / Logistics: Remote position in US with some travel required
Position Summary
This is an opportunity to own the performance and productivity ecosystem that drives an organization's top metrics from the ground up, through the clinician-facing mobile app experience that field teams rely on daily and the internal management tools that give operations leaders visibility and control at scale.
What makes this role different
Our engineering team operates at AI-assisted velocity: we ship and iterate faster than traditional timelines. That means the bottleneck has moved. The PM in this role is the strategic throughput - translating stakeholder alignment, sequencing priorities, and building the cross-functional scaffolding that lets engineering keep moving. You'll be expected to use AI tools in your own workflow, and you'll be building products with AI at their core.
What you'll own
MySignify Scorecard (Clinician-Facing): The primary performance interface for clinicians. V3+ phases include personalized targets, AI-driven metric transparency, member reviews, and A/B testing frameworks to prove that scorecard engagement translates to real quality improvement.
OCC Clinician Management Module (Manager-Facing): The operations manager's unified workspace for clinician performance, replacing 5+ fragmented tools with a single intelligent platform. You will expand CMM to new user @types, build bulk action and coaching automation workflows, and layer in the AI engine that handles routine interventions at scale and surfaces only the most complex cases for human review.
Roles and responsibilities
Own the end-to-end roadmap for the Clinician Performance product portfolio - MySignify Scorecard and OCC Clinician Management Module
Drive product strategy for AI-powered features: personalized coaching nudges, intelligent alert triage, OM recommendation engines, and automated intervention workflows
Develop and maintain a rigorous approach to A/B testing and experimentation, with focus on proving that scorecard engagement translates to quality metric improvement across the W2 clinician network
Partner with engineering and design to ship features that move the metrics: scorecard engagement (target >70% MAU), OM time-to-action on P1 tasks (
Coordinate across a complex stakeholder map - operations management, analytics, clinical success, legal, HR, engineering, and executive leadership - at both pod level and cross-team forums including the Monthly Operating Review
Define and track KPIs that connect product decisions to business outcomes: clinician quality scores, OM efficiency, documentation compliance, and time-to-action on performance alerts
Conduct discovery with clinicians and operations managers to surface what's working, what's not, and what the data isn't telling you
Leverage AI tools in your own workflow to accelerate spec writing, research synthesis, stakeholder communication, and decision documentation
Required Qualifications
Bachelor's degree in relevant discipline or equivalent combination of training and experience
4-7 years of product management experience, with a track record of owning complex, cross-functional products from discovery through delivery
Background in gamified or performance-driven SaaS - you understand how to design goal-setting, progress visibility, and nudge systems that motivate without feeling patronizing to professionals who take their craft seriously. Healthcare experience is welcome but not required; what matters is the ability to earn trust quickly with expert users who rely on your product data to manage their livelihoods.
Comfort operating in an AI-accelerated environment - you've used AI tools in your product work, and you're excited to build products where AI is a core capability, not a feature add-on
Hands-on experience designing and analyzing A/B experiments - you can write a hypothesis, define primary and guardrail metrics, size a test appropriately, and interpret results without leaning on a data scientist to tell you what they mean.
Ability to navigate ambiguity and stakeholder complexity - this role sits at the intersection of clinical operations, technology, and data, and requires strong instincts for when to push, when to align, and when to ship
Strong data orientation: you define metrics before you build, you know how to design an experiment, and you can tell the story of value from discovery through outcome
Excellent written and verbal communication - you can write a crisp one-pager, a spec that engineers trust, and an executive summary that drives a decision
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$92,700.00 - $185,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .
We anticipate the application window for this opening will close on: 08/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
