TVC Staff Services Officer (Staff Services Officer

Texas Veterans Commission • San Antonio, TX • 1h ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=100901andPostingSeq=1Job DescriptionPlease Note: All resumes must contain employment history, education, licenses, skills, and other qualifications applicable to the position. Skills Test: Candidates will deliver a 3-5 minute oral and visual presentation demonstrating their critical thinking skills. To learn more about TVC Employee Benefits, please click on this link.Submitted Through Work in Texas: Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile: CAPPS RecruitGeneral Description: Serves as a vital member of the Claims Department of the Texas Veterans Commission. Performs routine (journey-level) staff services work. Work involves human resource functions such as planning and coordinating leave requests, personnel action requests, initiating Family Medical Leave Act documents, and tracking/coordinating performance reviews. Work will also include coordinating travel through completion of travel vouchers, travel authorizations, hotel, flight, and rental car reservations. Responsible for the training and work of Regional Office Claims Service Representatives. Works under general supervision, with limited latitude for the use of initiative and independent judgmentTo promote a strong environment, TVC maintains a telework policy. Telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted may be terminated at any time and for any reason without notice.Essential Duties and Responsibilities: Provides administrative support and technical assistance for the District Manager and District staff of the Claims Department. Prepares confidential material, correspondence, memos, reports, emails, and spreadsheets working from a draft and/or from transcribed data. Conducts research, collects, and analyzes data to prepare reports and documents. Review and coordinate leave requests of the district staff. Completes personnel action forms and gathers information to document personnel actions including disciplinary actions, merits and promotions, and terminations within the district. Assists with identifying vacancies, creating job postings, and conducting onboarding functions within the district. Performs Time Administrative functions. Arranges and coordinates meetings and events. Transcribes meetings or interviews and documents information. Coordinates and interacts with internal staff at all levels. Reviews operating practices and suggests and implements improvements. Drafts responses for routine and non-routine correspondence to include legislative and constituent inquiries. Coordinates travel arrangements for District Manager and District staff. Prepares and reconciles travel vouchers for the District Manager and District staff. Reconciles the district state travel card purchases. Schedules and maintains work and events calendar for the District Manager and management team. Works effectively with a variety of individuals, groups, and stakeholders. Answers inquiries regarding procedures and policies, and provides routine information to the public by mail, email, web, or telephone. May assist in researching, writing, designing, proofing, or editing agency publications such as brochures, forms, manuals, reports, and charts. Maintains confidentiality of sensitive information. Prepares and reviews operational and special reports. Composes, reviews, and edits technical documents, material, and reports. Establishes, maintains, and revises records keeping and filing systems. Classifies, sorts, and files correspondence, articles, records, and other documents. Performs complex typing and/or word processing/data entry. Assists in compiling statistical data and preparing various charts, graphs, and written summaries. Database maintenance Work hours other than 8-5 may be required for this position for work-related functions. Performs related work or special projects as assigned.Routinely assist with claims inquiries and or compensation related questions. Military Crosswalk information: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf Minimum Education: Associate degree from an accredited college or university with major course work in Human Resources, Business Administration, Public Administration, or a related field. Experience may be substituted for education on a year-by-year basis. College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application. Minimum Experience: Two (2) years experience in clerical or administrative support work. Two (2) years' experience with Excel, Word, PowerPoint, Outlook, and Access databases and conducting internet research required. Additional Requirements: A valid Texas Drivers License must be provided within 90 days of hire. Preferred Experience and Qualification: Honorably discharged veteran Associate degree Experience in a State Agency Experience with the State's Centralized Accounting and Payroll/Personnel System (CAPPS) Experience with coordinating and processing travel for government employees Certified Microsoft Office Specialist (MOS) Customer Service experience Knowledge, Skills and Abilities: Knowledge of business English, grammar, spelling and punctuation. Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to handle high-level administrative issues. Ability to analyze and solve work-related problems. Ability to communicate effectively bot

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