Customer Service Representative Billing

SPECTRUM • Fond Du Lac, WI • 1h ago

JOB REQUIREMENTS: This role requires the ability to work lawfully in the
U.S. without employment-based immigration sponsorship, now or in the
future. Good listener. Multi-tasking problem-solver. Enthusiastic
communicator. Does this sound like you? If so, consider starting your
career at Spectrum as a professional Customer Service Representative on
our billing team. Customer Service Representatives on our billing team
are vital to our mission, providing the product knowledge and account
support that our customers rely on. Here, you will work in a fast-paced
environment alongside a great team of helpful co-workers. WHAT OUR
CUSTOMER SERVICE REPS ENJOY MOST Talking to many different @types of
people from across the country Answering inbound phone calls from
customers related to billing inquiries Empathizing with customers while
accurately addressing their billing needs and meeting our high customer
service standards Establishing and growing professional, positive
relationships with Spectrum customers Collaborating with management on
customer issue escalations Representing a Fortune 100 company with
professionalism and courtesy We are a large organization operating 24/7
bustling call centers offering a variety of shifts. On any given day,
you\'ll find yourself in the office, navigating multiple computer
programs, and speaking with customers over the phone. People who succeed
in this role are understanding, resilient, professional, and treat
others with kindness and respect. If you can see yourself working in
this environment, you\'ll feel at home on our billing team. WHAT YOU\'LL
BRING TO SPECTRUM Required Qualifications Education: High school diploma
or equivalent Schedule: Ability to work a variety of schedules including
nights, weekends, and holidays Language: Ability to read, write, speak
and understand English Preferred Qualifications Experience: 6+ months of
customer service experience; 6+ months of experience working with
computers and software applications; previous work in cable operations
or a telecommunications call center Technical Skills: MS Office,
computer skills, typing Skills: Communication, organization, time
management, problem-solving, efficient, multi-tasking, customer service
Abilities: Dependable, courteous, enthusiastic, empathetic,
results-driven, professional, resilient CCS114 2026-77399 2026 Here, our
employees don\'t just have jobs, they\'re building careers. That\'s why
we offer a comprehensive pay and benefits package that rewards employees
for their contributions to our success, supporting all aspects of their
well-being at every stage of life. A qualified applicant\'s criminal
history, if any, will be considered in a manner consistent with
applicable laws, including local ordinances. Get to Know Us Charter
Communications provides superior communication and entertainment
products for residential and business customers... For full info follow
application link. EOE, including disability/vets *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/D13A57306F63428B

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