Description
Are you passionate about designing experiences that millions of Whole Foods Market customers and thousands of team members interact with every day? We're looking for a Senior UX Design Manager to lead the UX team for Worldwide Grocery Stores (WWGS), the organization behind Whole Foods Market's digital products, in-store technology, and category management solutions.
In this role, you'll own the end-to-end design vision across both customer-facing and enterprise tools that power one of the most beloved grocery brands in the country. You'll lead a team of UX designers working across multiple product portfolios, from how customers discover and order groceries online, to the tools that help 100,000+ team members manage inventory, tasks, and food preparation in 500+ stores.
This is a hands-on leader role. You'll set strategy and raise the design bar while also rolling up your sleeves on high-priority work. You'll develop strong relationships with Product, Engineering, and Research counterparts throughout the product development process, and you'll build a team culture where designers do the best work of their careers.
The right candidate thrives at the opportunity to have impact across a broad product portfolio and customer base. You navigate ambiguity across stakeholders, bring clarity through systems thinking, and champion AI-forward design that goes beyond chatbots toward intelligent, @contextual experiences. You believe that great design is more than how something looks. It's how it works for real people in real stores, on real devices, every single day.
Come build the future of grocery with us.
Key job responsibilities
Lead, mentor, and grow a high-performing design team. Manage a team of UX designers (senior, mid-level, and contractors) across multiple product portfolios, building a collaborative culture that attracts and retains top design talent.
Define and communicate a cohesive design vision across e-commerce experiences and enterprise operations and category management tools, ensuring consistency and quality across every touchpoint from online basket-building to in-store task management.
Partner deeply with Product, Engineering, and Research. Serve as a bridge between UX and cross-functional partners from requirements gathering and use cases to scheduling, resource allocation, and managing interdependencies.
Establish and evolve design processes and operations. Implement scalable mechanisms including sprint planning, design critiques, capacity management, portfolio allocation, and quality standards that enable the team to ship high-impact work at pace.
Present design work and strategy to leadership. Communicate design rationale, progress, and impact to senior stakeholders and executive leadership, connecting customer needs and business goals into a clear narrative.
Navigate complexity and competing priorities. Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs against technical constraints across diverse product areas and stakeholder groups.
Champion design systems and consistency. Drive adoption and evolution of component libraries and pattern guidelines that scale across multiple product teams.
Balance hands-on design work with team leadership, contributing directly to high-priority, ambiguous projects while enabling your team to own their work end-to-end.
A day in the life
Your day blends strategic leadership with hands-on craft. You might start your morning coaching a designer through a complex supply chain workflow, then jump into a design critique refining the in-store task management experience. Afternoons could involve partnering with product teams to understand how a new AI capability should surface in an enterprise tool, or facilitating a co-creation workshop with store operations stakeholders.
You'll spend time removing blockers for your team, reviewing how products perform through usability feedback and operational metrics, and collaborating with partners across engineering and research to maintain design quality at speed. Some days you're presenting UX strategy to senior leaders; other days you're sketching out a concept for how pricing, assortment, and space planning tools should work together. The constant thread: solving real problems for grocery customers and the team members who serve them, while developing your team to do their best work.
About the team
Our mission is to make grocery shopping delightful for customers and store operations effortless for team members. You'll lead designers who build online ordering experiences, category management tools (assortment, pricing, promotions, and space planning), in-store task and inventory systems, and the platforms that connect them all. You'll partner daily with product managers, engineers, and researchers, and collaborate with store operations and business stakeholders to ground your work in real needs. Our customers are both the millions of people who buy groceries and the team members who keep stores running. The problems are tangible, the scale is massive, and the food is great.
Basic Qualifications
10+ years of design experience
5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience
Experience managing teams
Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)
Preferred Qualifications
Experience presenting to and effectively advising senior leaders outside of design
Experience embedding design within product teams for agile design and development collaboration
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, TX, AUSTIN - 180,300.00 - 244,000.00 USD annually
