Quality Review Team Manager Home Care (Full time, day shift)

RochesterRegional Health • Rochester, NY • 1d ago

Description Job Title: Quality Review Team Manager-Home Care Department: Home Care Operations Location: 330 Monroe Avenue Rochester, NY 14607 Hours Per Week: 40 hours per week Schedule: 8:30am-5:00pm Monday through Friday Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating, placing its CHHA among the top 3.5% of agencies nationwide. In addition, CHHA was recognized by U.S. News & World Report as a "High Performing Home Care Agency," further highlighting its commitment to exceptional patient care and clinical excellence. Position Summary The Team Manager is responsible for the overall direction and supervision of clinical staff including community health nurses (CHNs), registered nurses and LPN's (for nursing), physical therapists, occupational therapists, speech language pathologists, physical therapy assistants, and certified occupational therapy assistants (for rehab) in the delivery of direct clinical services to designated Rochester Regional Health Homecare and Hospice patients. This responsibility includes participation in the recruitment, training and orientation of new staff in the performance of their duties. The incumbent is responsible for ensuring that multidisciplinary patient care is delivered in an effective, efficient manner. Key Responsibilities: Assumes role as an informed "in-charge" person. Affects the behavior of others to follow the vision of the agency. Creates an environment that encourages teamwork, positive attitudes, and high morale. Faces difficult challenges with resolve. Makes decisions with confidence and in support of the agencies mission and goals. Organizational/Service Management Works with other administrative staff to develop appropriate plans for company operations. Participates in the development and implementation of policies and procedures that guide and support the provision of services and administrative practices of the agency. Participates in review and revision of existing policies for continued accuracy and appropriateness. Participates in departmental budgeting. Demonstrates knowledge of the agency structure, systems and processes. Conducts business and operations meetings and submits required reports in a professional and timely manner Maintains updated knowledge of other existing community resources and directs the staff CHN's/RNs to utilize resources appropriately. Participates in on-call scheduling, as needed. Operations Management Plans, organizes, and coordinates activities of the Clinical Team in assigned area. Ensures workflow processes are timely and cost-effective. Ensures clinical area(s) are compliant with Federal, and State, regulations, as well as agency policies and procedures and holds staff accountable. Participates in preparation of and monitors compliance with agency budget. Ensures fiscally responsible delivery of patient care according to established Case Management policies and procedures. Ensures attendance of appropriate staff at regular Case Conferences and Interdisciplinary team meetings (IDT) to ensure that appropriate clinical interventions are performed in a timely and efficient manner and that care is well coordinated among disciplines. Regularly chairs group staff meetings Ensures quality patient care delivered by clinical staff utilizing objective outcome-based criteria. Participates in Performance Improvement process of agency and monitors staff compliance. Communicates regularly with superiors and staff. Utilizes available management data to monitor clinical operations. Ensures that all for service are assigned to an appropriate Professional Home Visitor (PHV) for follow up in a timely manner. Manages workload and productivity of assigned staff. Regularly reviews clinical documentation of visits to ensure that the delivery of appropriate care is documented and is in compliance with federal, state and/or agency documentation requirements. Participates in the Quality As

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