Customer Deployment Specialist

Deloitte • Baltimore, MD • 5h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on September 30, 2026

A Customer Deployment Specialist at Deloitte assists and supports activation activities with the client and works on technical deployment, security credibility, and clean handoffs.

Work you'll do

As a Customer Deployment Specialist on the Digital Foundry, Operate, & Innovation team, you will be responsible for:

Build and maintain a trusted advisor relationship with customers focusing on adoption, measurable outcomes, and long-term satisfaction.

Configure, troubleshoot, and support enterprise identity integrations, including SAML assertions, SCIM attribute mappings, and identity provider deployments.

Partner with customer information technology, identity and access management, and security stakeholders to establish governance models, success plans, and implementation approaches.

Drive customer adoption, value realization, use case prioritization, and measurement of implementation outcomes.

Develop enablement materials, runbooks, and handoff documentation that support downstream adoption and expansion efforts.

A successful candidate would possess these skills:

Expectational customer facing presence

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings.

Qualifications

Required:

Bachelor's degree

5+ years of experience in a customer-facing technical role, including customer success, technical account management, technical onboarding, technical support, solution architecture, or technical consulting

Experience with artificial intelligence/large language model platform features, including Skills, Model Context Protocol (MCP), Plugins, or partner-led delivery models involving systems integrators or global systems integrators

Hands on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor) and deep understanding of the AI landscape

Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience leading multiple concurrent enterprise software deployments for Fortune 500 organizations

Experience facilitating technical working sessions with security, identity and access management, and executive stakeholders

Experience delivering implementations in regulated industries, including financial services, healthcare, life sciences, pharmaceuticals, or public sector

Experience working for an enterprise software, software-as-a-service, or artificial intelligence/large language model provider with administrative or identity-provider integrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 - $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

DFO_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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