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Customer Service Representative

Butler America • Lewisburg, TN • 3h ago

Location: Lewisburg, TN

Job ID: #72917

Pay Range: $14-17

Job Description

Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:

Dealer referrals to distributors

Provide customers with order information, assistance

Product support: Parts and Equipment

Transactional: Orders, Claims and Invoicing

Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives

Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.

Specific Responsibilities for this position may include:

Answer incoming calls and respond to customers emails

Route calls to appropriate resources

Document all call information according to standard operating procedures

Entering accurate ordering information into a company system.

Comfortable working in fast-paced environments

Strong time management and organizational skills

Proficiency in Microsoft Office Products (Excel, Word)

Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

Successful candidates will have:

Ability to analyze unlike information and draw conclusions/recommendations

Strong verbal, written and inter-personal communication skills

Proficiency in MS Office tools

High degree of self-motivation to address and improve business needs.

Sense of urgency, self-initiative, commitment and sense of ownership is a must.

Superior follow-up and follow-through skills

Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.

Training is 6 weeks long.

Minimum Requirements:

High School Diploma required

Agents must @type 60+ WPM

Excellent customer service skills

Strong written and oral communication skills

Experience in Microsoft Office

Preferred Requirements:

Associate degree (AA, AS, or equivalent two-year post-secondary education).

Minimum of two (2) years of relevant customer service or call center experience.

Familiarity with SAP and Salesforce.

Citizenship - US Citizen only

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

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