About the Opportunity
Join a growing global technology and manufacturing organization that offers strong career advancement opportunities, excellent benefits upon permanent hire, and a collaborative team environment. This position supports customers by assisting with spare and replacement parts for advanced industrial equipment and robotics systems.
This is an excellent opportunity for candidates who enjoy customer service, problem-solving, technology, manufacturing, or automotive-related industries and are looking for a long-term career path.
What You'll Do
As a Customer Service Representative, you will serve as the primary point of contact for customers needing replacement parts, technical information, pricing, delivery updates, and order support.
Key responsibilities include:
Manage customer orders from quote through delivery and invoicing
Respond to customer inquiries via email, phone, and chat
Research part numbers and product information using technical manuals
Generate pricing quotes and confirm product availability
Process order entries, returns, warranty claims, and credits
Provide order status updates and delivery information
Collaborate with Finance, Purchasing, Inventory, Logistics, Sales, Technical Support, and Service teams
Gather technical information to identify correct replacement parts
Support team members and provide backup coverage when needed
Maintain a professional and customer-focused approach while handling customer concerns
Work Environment
Modern, clean office environment
Business casual dress code
Strong team-oriented culture
On-site cafeteria and outdoor seating areas
Opportunity to work alongside leaders in robotics and automation technology
Schedule Details
First 6 months: Monday-Friday, 8:00 AM-5:00 PM
After 6 months: Monday-Friday, 9:00 AM-6:00 PM
Up to 5 hours of overtime available most weeks
After 9 months, employees may bid on earlier shifts (7 AM-4 PM or 8 AM-5 PM) or remain on the 9 AM-6 PM shift
Work schedules are created 3-4 months in advance
QualificationsRequired
2+ years of customer service experience
Strong written communication skills with excellent grammar and punctuation
Strong verbal communication and phone skills
Ability to navigate multiple software systems simultaneously
Proficiency with Microsoft Outlook, Excel, and Word
Strong data entry and organizational skills
Stable work history with solid job tenure
Team-oriented mindset with the ability to work independently
Preferred
Associate's or Bachelor's degree (or currently pursuing one)
Call center experience
Automotive, aerospace, manufacturing, or industrial customer service experience
Technical, IT, or mechanical aptitude
Parts experience (automotive or industrial)
Experience with ERP or CRM systems
Order entry, quoting, and inventory-related experience
Ideal Candidate
We're looking for someone who:
Is interested in technology, robotics, manufacturing, or automation
Enjoys solving customer problems
Has strong computer and multitasking skills
Communicates effectively through email and phone
Thrives in a fast-paced, team-based corporate environment
Is looking for long-term growth and advancement opportunities
Job Type & Location
This is a Contract to Hire position based out of Rochester Hills, MI.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester Hills,MI.
Application Deadline
This position is anticipated to close on Aug 7, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
