Customer Service Representative
Location: Remote: Minnesota Only - Must be able to go in office as needed
Pay: $25.00/hour
Employment Type: Contract-to-Hire
About the Opportunity
We're seeking customer-focused professionals to support members enrolled in government-funded healthcare programs, including Medicare, Medicaid, and Marketplace plans. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer experiences in a fast-paced environment.
Representatives serve as a trusted resource for members by answering questions related to health insurance coverage, billing, benefits, provider networks, premiums, deductibles, and more.
What You'll Do
Handle a high volume of inbound member calls, averaging 50-70 calls per day
Assist members with questions regarding coverage, benefits, premiums, billing, deductibles, copays, and provider networks
Research and resolve customer concerns accurately and efficiently
Ask thoughtful questions to understand member needs and identify appropriate solutions
Document interactions and maintain accurate records
Navigate multiple systems while delivering a positive member experience
Meet quality, productivity, and service expectations
What We're Looking ForRequired
Previous customer service experience
Strong communication and interpersonal skills
Ability to think critically and solve problems independently
Comfortable working in a fast-paced, phone-based environment
Strong listening skills and attention to detail
Empathy and a genuine desire to help others
Ability to learn and explain complex information clearly
Minnesota residency
Private workspace and reliable high-speed internet with ethernet connectivity
Preferred
Call center or contact center experience
Healthcare, insurance, benefits, or member services experience
Experience supporting customers over the phone
Previous remote work experience
Ideal Candidate
Successful candidates are naturally curious, ask great questions, and enjoy helping people navigate complex situations. Healthcare experience is preferred but not required. Candidates with a strong history of customer service, problem-solving, and relationship building are encouraged to apply.
Training & Support
Paid training program (approximately 4-5 weeks)
Dedicated mentorship and ongoing support
Comprehensive training on government-sponsored healthcare plans
Collaborative team environment with resources available for continued development
Schedule
Training Hours
Monday-Friday: 8:00 AM - 4:30 PM
Regular Schedule
Monday-Friday between 9:00 AM - 6:00 PM
Occasional evening shifts (approximately two per month)
Limited weekend coverage during annual open enrollment periods
Why Apply?
Competitive pay at $25/hour
Contract-to-hire career path
Meaningful work helping individuals understand and access their healthcare benefits
Supportive team culture focused on growth, collaboration, and member satisfaction
If you're a strong communicator with a customer-first mindset and enjoy solving problems, we'd love to hear from you.
centralpriority26
Job Type & Location
This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Aug 7, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
