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Electronic Services Specialist - Merchant

Commerce Bank • Missouri, Missouri • 2d ago

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remote @type

Hybrid

locations

MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown Trust Building (922 Walnut) (64106)

time @type

Full time

posted on

Posted Today

job requisition id

38257

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $19.00 - $24.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support Merchant services by providing operational support, handling inquiries, and maintaining merchant accounts and related services. This role will assist with merchant setup, maintenance, and ensure a high level of service for internal and external partners.

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Essential Functions

Review account activities and provide reporting and maintenance for merchant services

Minimize risk to the Bank and ensure compliance with applicable regulations and internal policies

Monitor centralized email boxes and systems to respond to inquiries in a timely and accurate manner

Provide high-touch service that reflects professionalism, responsiveness, and a positive attitude when supporting merchant-related requests via phone/email

Adhere to all internal controls to mitigate risk

Serve as a backup to other positions within the department

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Basic knowledge of applicable regulations and operational processes

Basic analytical, initiative, independent thinking, and problem-solving skills

Ability to work independently and escalate issues as appropriate

Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

Associate's degree or equivalent combination of education and experience required

1+ year financial operations experience required

Merchant services or payments experience preferred

*Hybrid Schedule: In office 2 days per week (Monday & Tuesday)

**Level of role is determined by knowledge, experience, skills, abilities, and education

LI-Hybrid

LI-MC1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

About Us

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

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