United States
Suitability/Public Trust
Fully remote
Information Technology
Overview
GovCIO is currently hiring for a Senior UX Designer to support a large Department of Veterans Affairs (VA) digital product portfolio. This role will provide program-wide support for UX strategy, standards, and enablement, helping strengthen user-centered practices across product teams and improve the usability, adoption, and effectiveness of digital products supporting Veterans and clinical users.
The Senior UX Designer will serve as a central enablement function across the program, partnering with Product Managers, UI Designers, Human-Centered Design (HCD) teams, engineers, and government stakeholders to integrate UX earlier in the software development lifecycle, mature usability validation practices, and strengthen User Acceptance Testing (UAT) approaches. This position is fully remote located within the continental United States.
Responsibilities
Establish and govern UX standards, practices, and approaches across the program to promote consistency and scalable support
Serve as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycle
Define lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLC
Partner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance
Guide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methods
Coach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making
Advise where UX expertise is most needed based on complexity, user impact, and portfolio priorities
Support product teams in identifying usability risks, synthesizing findings, and recommending improvements
Contribute to accessibility, usability, and experience quality practices across the program
Support executive briefings and strategic recommendations related to user experience, adoption, and product improvement
Collaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact
Qualifications
Required Skills and Experience
Bachelor's degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience)
12+ years of relevant UX, product design, service design, or related experience
Experience establishing UX standards or leading UX practices across multiple teams or products
Experience conducting or advising on usability testing, workflow validation, and user-centered evaluation methods
Experience influencing product outcomes through partnership with product management, engineering, design, and stakeholders
Strong facilitation, mentoring, and communication skills
Experience synthesizing qualitative and quantitative user feedback into actionable recommendations
Preferred Skills and Experience
Experience supporting federal health, government digital services, or regulated environments
Experience supporting enterprise or portfolio-level UX governance or similar functions
Familiarity with accessibility standards and inclusive design principles
Experience supporting UAT strategy or release validation activities
Experience working alongside HCD practitioners and multidisciplinary product teams
Knowledge of or experience supporting clinical workflows, healthcare operations, or digital health products
Experience supporting the Department of Veterans Affairs, including familiarity with VA systems, products, or user environments strongly preferred
Clearance Required
Ability to obtain and maintain an Suitability/Public Trust clearance
Posted Salary Range
USD $145,000.00 - USD $155,000.00 /Yr.
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
