At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
L.L.Bean is seeking an OCM Lead to join our Supply Chain team in Freeport, Maine. This role requires in-office presence four days a week and will split time between our Corporate Headquarters and our Order Fulfillment Center - both located in Freeport.
What You'll Do
Lead the planning and execution of change management strategies for key Fulfillment & Supply Chain initiatives, ensuring employees are prepared, supported, and equipped to adopt new ways of working.
Partner with business leaders, project teams, and stakeholders to assess change impacts, identify risks, and develop plans that promote organizational readiness and successful adoption.
Create and implement communication, training, and engagement strategies that build awareness, increase understanding, and encourage sustained behavior change.
Facilitate stakeholder engagement activities, gather feedback, and help address barriers to adoption throughout the change journey.
Apply established change management methodologies and tools to support project teams in delivering successful transformation outcomes.
Track adoption and readiness metrics, monitor progress, and recommend adjustments to improve change effectiveness and business results.
Support leaders and teams through periods of change by providing guidance, coaching, and practical solutions that minimize disruption and enhance employee experience.
Collaborate across functions to ensure change activities are aligned, integrated, and effectively executed across the organization.
Responsibilities:
Use established frameworks and tools (e.g., stakeholder analysis, readiness assessments, communication planning) to drive consistent, scalable change practices across initiatives.
Define and deliver an integrated change strategy aligned to business objectives, ensuring a cohesive approach across process, technology, and organizational initiatives.
Lead impact assessments to understand how work, roles, and processes will change; identify risks, and implement targeted readiness actions to prepare teams for adoption.
Develop clear, actionable change management, communication and editorial plans for high profile, large-scale efforts that engage cross-functional stakeholders at all levels while enabling leaders to effectively champion change.
Coordinate the execution of change management, communication and editorial plans, working with partners to ensure regular and seamless communication is in place with little oversight.
Draft, edit and deliver clear, compelling messaging tailored to multiple formats and audiences.
Design and deliver practical training and capability-building initiatives that equip teams to perform in future-state ways of working and close skill gaps.
Establish success metrics, track adoption and progress, and continuously refine strategies to ensure changes are sustained and deliver intended business results.
Collaborate with program leaders, business teams, HR partners, and change champions to build alignment, reinforce ownership, and embed change into day-to-day operations.
Analyze structures, processes, and ways of working to identify improvement opportunities and ensure changes increase efficiency, clarity, and overall effectiveness.
Act as liaison with internal and external consultants, as appropriate, ensuring adequate information is readily available and coordinating activities in line with the project plan.
Develop and lead hypercare plans that extend beyond change efforts, providing targeted support, issue resolution, and reinforcement to stabilize adoption and ensure a smooth transition into new ways of working.
Establish and execute sustainment plans that embed changes into standard operations, reinforce behaviors over time, and ensure long-term adoption and business value realization.
May assume people management responsibilities and provides coaching and mentoring to subordinate group.
Assume additional related responsibilities as requested.
Health and Safety Requirement:
Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Skills and Qualifications:
BA/BS required
5+ years of relevant experience required
Experience leading or supporting change initiatives that impact processes, tools, or organizational structures and drive adoption
Strong working knowledge of change management approaches, including stakeholder engagement, readiness, communication, and training
Ability to assess how changes impact roles, processes, and ways of working, and translate that into clear, actionable plans
Strong communication skills, with the ability to influence audiences at all levels and help leaders effectively communicate change
Strong written and verbal editorial skills, with the ability to both draft and edit customized messaging tailored to multiple audiences and delivered in multiple formats
Ability to define success measures, track adoption, and use data to adjust and improve outcomes
Proven ability to work across teams and build alignment with business leaders and project partners
Solid understanding of how business processes and organizational dynamics work, with a focus on improving effectiveness
Ability to work independently and deliver high-quality results with minimal supervision while managing competing priorities
Strong computer skills including fluency with Microsoft Office suite (Co-Pilot, Word, Excel, PowerPoint, etc.)
Comprehensive functional, process and/or technical skills related to project area; subject matter expert
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
