Customer service representative

Robert Half • Northborough, MA • 4h ago

Description

We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations.

Responsibilities:

Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.

Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.

Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.

Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.

Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.

Handle product return requests, create return authorizations in line with company policy, and document all related activity.

Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.

Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.

For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.

Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough

Requirements

High school diploma or equivalent required; an associate degree is preferred.

At least 2 years of experience in customer service, order entry, administrative support, or a related function.

Prior experience in medical device, healthcare, or another regulated industry is preferred.

Strong data entry skills with the ability to maintain accurate customer records, notes, and transaction details.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Familiarity with ERP, CRM, accounting, or customer service software is preferred.

Clear written and verbal communication skills with a detail-oriented approach to customer interactions.

Knowledge of international shipping, export documentation, customs requirements, or freight coordination is preferred for candidates supporting global accounts.

For immediate consideration please call me directly 508-205-2127

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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