Bi-Lingual (Spanish) Mortgage Loan Processor - Customer Contact Specialist

Cognizant • Charleston, WV • 2h ago

Bi-Lingual (Spanish) Mortgage Loan Processor - Customer Contact Specialist- Remote Dallas, TX

Fully Remote position for Dallas, TX residents ONLY!

Position Summary

The Loan Processor serves as the primary point of contact for customers throughout the lending journey and is responsible for quarterbacking the loan from application through closing. This role is the face of the organization for many customers and plays a critical role in delivering an outstanding customer experience while ensuring loans are processed accurately, efficiently, and compliantly.

A successful Loan Processor combines exceptional communication skills with operational expertise to proactively solve problems, manage expectations, coordinate multiple stakeholders, and guide customers through what is often one of the most important financial decisions of their lives. The ideal candidate demonstrates ownership of the loan experience, excels at service recovery when challenges arise, and consistently reinforces the company's commitment to customer care and excellence.

Key Responsibilities

Customer Experience & Relationship Management

Serve as the primary customer advocate throughout the loan process.

Establish trust and build strong relationships with customers through proactive, timely, and professional communication.

Deliver exceptional service by keeping customers informed of loan status, next steps, and anticipated timelines.

Demonstrate empathy, professionalism, and confidence when navigating complex or challenging customer situations.

Represent the company's values and brand in every customer interaction.

Loan Quarterback & Process Ownership

Act as the central coordinator and owner of the loan process from assignment through closing.

Drive momentum by managing all parties involved in the transaction, including customers, loan officers, underwriters, title companies, attorneys, appraisers, and closing partners.

Anticipate and remove obstacles that may impact the customer experience or closing timeline.

Ensure all stakeholders remain aligned on priorities, requirements, and deadlines.

Take ownership of loan outcomes and proactively escalate issues when necessary.

Service Recovery & Problem Resolution

Identify potential customer concerns before they become larger issues.

Resolve complex situations with urgency, professionalism, and a customer-first mindset.

Effectively de-escalate customer frustrations while maintaining confidence and trust.

Create positive outcomes during challenging situations through effective service recovery techniques.

Demonstrate critical thinking and sound judgment when navigating exceptions and unique borrower circumstances.

Loan Processing & Compliance

Review loan applications and supporting documentation for accuracy and completeness.

Collect, validate, and organize required documentation to satisfy underwriting and regulatory requirements.

Ensure loan files meet investor, regulatory, and company standards.

Monitor loan milestones and conditions to drive timely and accurate loan approvals.

Maintain complete and accurate records within loan origination systems.

Communication & Collaboration

Communicate effectively across all levels of the organization.

Partner closely with loan officers, underwriters, closers, and operational teams to deliver a seamless customer experience.

Maintain a proactive communication cadence with customers and business partners.

Translate complex lending requirements into simple, customer-friendly explanations.

Provide clear and concise updates regarding status, risks, and solutions.

Required Qualifications

High school diploma or equivalent required; bachelor's degree preferred.

Bi-Lingual- Fluent in Spanish

2 - 5 years of experience in mortgage lending, consumer lending, financial services, customer service, or a related field preferred.

Exceptional verbal and written communication skills.

Demonstrated ability to build relationships and establish credibility with customers and business partners.

Strong conflict resolution and service recovery skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong organizational skills and attention to detail.

Proven problem-solving and critical-thinking abilities.

Proficiency with loan origination and customer relationship management systems.

Salary and Other Compensation:

Applications will be accepted until July 28, 2026.

The annual salary for this position is between $60,000 - $75,000 depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and

subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cog2026

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Data Scientist-AI - GTM/Propensity to Buy Modeling.

Eliassen Group • Charleston, WV • 10h ago

Retail & Hospitality

Data Scientist-AI - GTM/Propensity to Buy Modeling. Anywhere Type: Contract Category: Data Industry: Technology Workplace Type: Remote Reference ID: JN -072026-107912 Date Posted: 07/14/2026 Shortcut: http://careers.elia...

10h ago

Go to Apply

Maintenance, Mardi Gras Casino

Delaware North • Cross Lanes, WV • 1d ago

Retail & Hospitality

The opportunity Delaware North Gaming is looking for a full-time Maintenance Worker to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Maintenance Worker, you will be responsible for performing rou...

1d ago

Go to Apply

Director of Retail Sales

Burke & Herbert Bank & Trust • Charleston, WV • 2d ago

Retail & Hospitality

Burke & Herbert Bank & Trust CLASSIFICATION: Exempt REPORTS TO: Chief Banking Officer DATE: May 18, 2026 Position TypeNew Job TitleDirector of Retail Sales (EBDDRSXX) / First/Mid-Level Officials and Managers Hiri...

2d ago

Go to Apply

Cashier

Pilot Company • Nitro, WV • 2d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $11.38 - $14.88 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

2d ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Hurricane, WV • 3d ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

3d ago

Go to Apply

Engineer- TX Maintenance

FirstEnergy Service Company • Charleston, WV • 4d ago

Retail & Hospitality

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

4d ago

Go to Apply

SAP Finance - Tech Consulting - Oil & Gas - SAP Retail Fuel - Senior Manager

EY • Charleston, WV • 5d ago

Retail & Hospitality

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

5d ago

Go to Apply

Retail Merchandiser

Pilot Company • Nitro, WV • 6d ago

Retail & Hospitality

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

6d ago

Go to Apply

Front Desk Agent

BBL Hospitality • Charleston, WV • 1w ago

Retail & Hospitality

Salary Range $14.00 - $15.00 Hourly Position Type Full Time Job Shift Any Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are please...

1w ago

Go to Apply

Banquet Server

PeopleReady • Charleston, WV • 1w ago

Retail & Hospitality

Banquet Server PeopleReady of So. Charleston, WV is now hiring Banquet Servers in Charleston, WV! As a Banquet Server, you will set up events, serve guests, and clean up at the event's conclusion. Apply today and you cou...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)