Senior Manager, Services Engineering - United States

Cornerstone onDemand • Baltimore, MD • 3h ago

The Senior Manager of Services Engineering & Programs is responsible for designing and scaling repeatable, outcome-driven services offerings aligned to product strategy and customer needs.

This role partners closely with Product, Sales, and Delivery to ensure services offerings are clearly defined, effectively positioned in the market, and delivered consistently at scale. It bridges strategy and execution by translating product capabilities into structured services programs that drive adoption, customer value, and business impact.

This is a high-impact, execution-oriented role focused on building scalable services offerings and enabling the field to deliver them successfully.

Key Responsibilities

Product & Services Alignment

Partner with Product and Engineering to define how services offerings align to product capabilities and roadmap

Translate product features and releases into clear services opportunities and delivery approaches

Ensure services are positioned to drive product adoption and customer outcomes

Services Offering Program Ownership

Own the development and scaling of services offerings

Mobilize and coordinate a virtual Services SME network to define standards of excellence and contribute deep domain expertise

Leverage SME expertise to codify best practices and define "what good looks like" across priority offerings

Translate offerings into repeatable delivery models, playbooks, and execution frameworks

Pilot offerings with regions and customers and refine based on real-world execution

Ensure offerings are designed for consistency, scalability, and partner delivery

Go-to-Market & Field Enablement

Partner with Sales and GTM teams to define positioning, messaging, and packaging of services offerings

Enable the field to effectively sell and position services, improving attach rates and consistency

Support strategic deals with offering expertise and solution alignment

Delivery Methodology

Define delivery approaches for priority offerings to ensure consistent, high-quality execution

Develop and standardize implementation frameworks, templates, and delivery artifacts aligned to specific offerings

Establish clear delivery standards and expectations, with adoption reinforced through regional leadership and enablement

Define requirements for systems and tools (e.g., PSA, Services Delivery Tool) to support methodology and desired outcomes

Ensure methodology, tooling, and execution are aligned to drive efficiency, predictability, and time-to-value

Outcome Alignment & Performance

Define success metrics for services offerings aligned to customer outcomes and business impact

Partner with Customer Success and Delivery teams to track performance and identify improvement opportunities

Ensure services are designed and delivered to drive measurable value

Qualifications

10+ years in Professional Services, Services Engineering, or Delivery Excellence in SaaS or enterprise technology

Proven experience designing and scaling services offerings or delivery models

Experience partnering cross-functionally with Product, Sales, and Customer Success

Strong ability to translate strategy into practical, executable programs

Demonstrated ability to influence without authority and drive alignment across teams

Deep understanding of services delivery realities and customer lifecycle

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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