Customer Service Representative

Robert Half • Bowie, MD • 1h ago

Description We are looking for a Customer Service Representative to support the Student Accounts/Bursar's Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion.

Responsibilities:

Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters.

Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support.

Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps.

Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability.

Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience.

Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment.

Provide guidance on account systems and related processes so customers understand available resources and required actions.

Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information. Requirements - Experience delivering customer support in a call center, office, or other high-volume service environment.

Ability to handle inbound and outbound calls professionally while providing clear and helpful information.

Strong communication skills with the ability to interact effectively with diverse audiences in person, virtually, and by phone.

Proven attention to detail and accuracy when reviewing account information and documenting customer interactions.

Ability to manage competing priorities, stay organized, and maintain composure in a busy setting.

Comfortable using computer systems for order entry, account review, appointment coordination, and case documentation.

Commitment to professionalism, confidentiality, and high-quality service in an education or university environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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