Customer Service Representative

Waste Connections • Lacey, WA • 1h ago

Pacific Disposal , a Waste Connections company, is looking for a Customer Service Representative to join our team in Lacey, WA!

What makes this role unique?!

This isn't your typical call center job. In the waste and environmental services industry , you'll play a direct role in keeping communities clean, safe, and running smoothly. Every call you take supports essential services that people rely on every day-from residential pickup to commercial operations. You'll gain insight into a critical infrastructure industry while building valuable customer service and problem-solving skills in a fast-paced, team-oriented environment.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Pay: $22-$23/hour (DOE) + regular wage increases

Bonus Opportunity: Earn additional incentive pay up to $500/month (up to $6,000/year total ) based on performance!

Waste Connections offers stable, long-term career opportunities for motivated individuals who want to grow with a dynamic and expanding organization. Our decentralized structure empowers employees to take initiative, think creatively, and make a real impact on their team and community.

DUTIES AND RESPONSIBILITIES:

Collaborate cross-functionally to resolve customer concerns efficiently while learning our proprietary systems

Handle inbound calls and in-person inquiries regarding service setup, changes, billing questions, and account support

Accurately enter and maintain customer information, service orders, and documentation

Prepare service-related paperwork, including contracts, deposits, changes, and cancellations

Use Microsoft Office and internal systems to manage customer accounts effectively

Deliver exceptional customer service that builds trust and long-term relationships

Communicate clearly and professionally to resolve issues and identify customer needs

Thrive in a high-volume call center environment , while identifying opportunities to educate customers and recommend additional services

Provide reception/front desk coverage as needed

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Office-based role in a clean, well-lit, and team-focused environment

Individual workstation with computer, phone, and headset

Fast-paced setting with back-to-back calls and performance expectations

Calls may be monitored for quality assurance and training purposes

Prolonged sitting, typing, and screen time throughout the day

MINIMUM JOB REQUIREMENTS:

High school diploma or equivalent preferred.

Minimum of 2 years experience in a customer service role.

Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.

Excellent organizational, written, and verbal communication skills.

Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.

To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com. Once you select your position of interest, you will find application information and additional instructions.

We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future."

A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits

Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Similar Jobs

Customer Service Rep.

CAI • Olympia, WA • 1h ago

Management & Administrative

Customer Service Rep. Req number: R8160 Employment @type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We hav...

1h ago

Go to Apply

ServiceNow Automated Test Framework QA Engineer/Tester (Remote-DC/MD/VA)

GovCIO • Olympia, WA • 2h ago

Management & Administrative

United States Suitability/Public Trust Hybrid schedule Information Technology Overview GovCIO is seeking a ServiceNow Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and...

2h ago

Go to Apply

Operations Research Analyst / Data Lead (Remote)

GovCIO • Olympia, WA • 2h ago

Management & Administrative

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for an Operations Research Analyst / DataLead to support program management, data analytics, and reporting ac...

2h ago

Go to Apply

Strategic Accounts Manager - Paige Water & Outdoor Solutions

GCG • Olympia, WA • 3h ago

Management & Administrative

Overview Paige Water Solutions ( https://paigewater.com/ ) , a GCG Company, is currently seeking a driven Strategic Account Manager to grow and manage relationships across theprecision agriculture ( https://paigewater.co...

3h ago

Go to Apply

Territory Sales Manager - Oncology (San Jose, CA)

Sumitomo Pharma • Olympia, WA • 4h ago

Management & Administrative

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare dis...

4h ago

Go to Apply

Area Manager II

Amazon • Spanaway, WA • 6h ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

6h ago

Go to Apply

Commercial Service Specialist

UMB Bank • Olympia, WA • 8h ago

Management & Administrative

Commercial Service Specialist This role will support and manage the day-to-day operations and service of commercial banking clients. Including, but not limited to; servicing of treasury products, loans, and deposits by h...

8h ago

Go to Apply

Manager, Performance Marketing

Educational Testing Service • Olympia, WA • 11h ago

Management & Administrative

About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks...

11h ago

Go to Apply

Senior Technical Program Manager

Akamai Technologies, Inc. • Olympia, WA • 1d ago

Management & Administrative

Do you relish the prospect of leading strategic cross-organization, transformational programs? Do you thrive on managing complexity? Join our Program Management team! Our Akamai Information Technology organization is a t...

1d ago

Go to Apply

Field Service Account Manager

Clean Harbors • Tacoma, WA • 1d ago

Management & Administrative

Clean Harbors in Tacoma, WA is seeking a Field Services Account Manager to join the Environmental Sales team! The Field Services Account Manager is responsible for lead generation and securing Field Services business (i....

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)