Product Operations & Customer Experience Lead

conEdison • New York, NY • 1h ago

Required Education/Experience

Master's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree with and a minimum of 3 years relevant experience or

Bachelor's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and a minimum of 4 years relevant experience or

Associate's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree and a minimum of 5 years relevant experience or

High School Diploma/GED and a minimum of 7 years work experience in relevant field required.

Preferred Education/Experience

Bachelor's Degree in Computer Science, Information Technology, Engineering, Math, Business, or applicable degree with and a minimum of 3 years relevant experience supporting enterprise portfolio management, product operating model, or Agile transformation initiatives preferred.

Relevant Work Experience

Experience serving as a Product Owner, Product Operations Lead, Portfolio Lead, or similar role within enterprise technology organizations, required.

Strong experience driving process improvement, workflow optimization, and operational transformation initiatives, required.

Experience managing or supporting ServiceNow platform capabilities, including demand management, intake workflows, portfolio management, or related modules, required.

Experience working with Agile, Lean, or product-centric delivery models within enterprise IT organizations, required.

Strong experience gathering business requirements and translating them into scalable operational and technical solutions, required.

Experience developing dashboards, KPIs, OKRs, reporting frameworks, and portfolio metrics for leadership visibility and governance, required.

Experience working across multiple teams and managing competing priorities in fast-paced delivery environments, required.

Experience facilitating cross-functional workshops, stakeholder alignment sessions, governance reviews, and process design discussions, required.

Experience driving adoption and change management initiatives related to new tools, platforms, or operational processes, required.

Experience supporting enterprise portfolio management, product operating model, or Agile transformation initiatives preferred.

Experience with ServiceNow Strategic Portfolio Management (SPM) or similar portfolio management platforms preferred.

SAFe, Agile, Scrum, Product Owner, PMP, or related certifications preferred.

Experience supporting customer experience or user experience improvement initiatives preferred.

Experience with OKR frameworks, value stream management, and outcome-based delivery practices preferred.

Experience with reporting and visualization tools such as Power BI preferred.

Experience working within large enterprise IT organizations preferred.

Strong understanding of Agile, Lean, portfolio management, product operations, and delivery governance practices, preferred.

Skills and Abilities

Develops and delivers effective presentations

Strong verbal communication and listening skills

Demonstrated analytical skills

Ability to build strong customer relationships

Ability to drive multiple projects to successful completion

Well organized, detail oriented and flexible to handle multiple assignments

Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses and Certifications

Driver's License Required

Physical Demands

Sit or stand to answer a phone for the duration of the workday

Ability to stoop, bend, reach, and kneel throughout the workday

Ability to read small print and symbols

Additional Physical Demands

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Must be able to participate in the Companys emergency management processes and storm plans as required.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com

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