Telecom Manager - Network Operations Center

American Electric Power • New Albany, OH • 6h ago

Job Posting End Date

08-07-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Telecommunications Manager is responsible for directly managing and developing telecommunications technical staff, building and sustaining collaborative relationships with Operating Company and Business Unit management, and with external partners, suppliers and vendors, and managing annual O&M and capital budgets. The Manager is expected to gain acceptance as a peer and equal partner when working directly with Operating Company and Business Unit management. The Manager will supervise and develop high performance teams of competent employees to effectively support our customers; operate, maintain and repair a reliable telecommuncations infrastructure and efficient Telecommunications systems; and produce high value results through continuous improvement and exceptional performance. The Manager will promote and apply Telecommunications solutions to meet the needs and align with the strategies of our Operating Company and Business Unit customers. He/she will lead the team to complete projects and perform all Telecommunications work activities via efficient processes and effective use of resources. The Manager will establish and maintain an open and collaborative environment that promotes safety, accountability, engagement and continuous improvement within and throughout the Telecommunications organization.

Job Description

What Will You Do?

Lead AEP's 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure.

Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model.

Identify key failure @types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes.

Build, develop, and lead a high-performing, around-the-clock operations team.

Oversee event correlation, troubleshooting, escalation management, and continuous process improvement.

Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability.

Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).

Support operational excellence, resilience, and modernization initiatives across AEP's network operations environment.

What We Are Looking For

Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field;

Associate degree in a related field plus 4+ years of applicable technical experience

High School Diploma/GED plus 8+ years of applicable technical experience.

Additional Experience

8+ years of Telecommunications/IT experience with progressive levels of responsibility; supervisory experience preferred.

Proven ability to lead 24x7 operational teams and manage shift-based organizations.

Strong knowledge of network technologies, monitoring platforms, and event management systems (NMS/EMS, telemetry, alarms, analytics).

Demonstrated success driving proactive monitoring, failure prevention, and first-call resolution.

Strong communication skills with the ability to influence engineering, operations, and business stakeholders.

Calm and decisive leadership during major incidents and high-impact outages.

Licenses/Certifications

Relevant technical certifications preferred.

Other Requirements

Travel required.

Occasional overtime required.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!"

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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