Operations Associate I

Eastern Bank • Medford, MA • 1h ago

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system.

Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.

Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.

Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements

Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.

Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

Opening deposit accounts and taking loan applications for various lending units

Closing consumer loans

Making referrals to other bank business lines and third-party partners

Handling routine account maintenance and other servicing issues

Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

Ability to stand and remain standing for up to five hours at a time without a break.

May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Similar Jobs

Account Director, CRO Partnerships

Norstella • Boston, MA • 8min ago

Account Director, CRO Partnerships Company: Citeline Location: Remote, United States Date Posted: Jul 21, 2026 Employment Type: Full Time Job ID: R-2067 Description About Norstella: Norstella is a premier and critical gl...

8min ago

Go to Apply

Triage Nurse

Brockton Neighborhood Health Center • Brockton, MA • 11min ago

Hospital & Medical

PAY TRANSPARENCY STATEMENT: In accordance with The Massachusetts Pay Transparency Act, BNHC provides reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant e...

11min ago

Go to Apply

School Nurse

Amergis • Lawrence, MA • 11min ago

Hospital & Medical

Now Hiring: School LPNs Amergis Educational Staffing is proud to partner with schools in Lawrence, MA to hire a compassionate and dedicated School LPNs for the 2026-2027 school year. If you're passionate about student he...

11min ago

Go to Apply

Account Executive, Endoscopic (KY, S. Indiana, Cincinnati Territory)

Fujifilm • Boston, MA • 15min ago

Sales & Marketing

Position Overview The Account Executive, ES (Territory - KY, Southern Indiana, & Cincinnati) is responsible for the generation of sales revenue for the organization through personal interaction with prospective custo...

15min ago

Go to Apply

School Nurse

Amergis • Lawrence, MA • 16min ago

Hospital & Medical

Amergis Educational Staffing is partnered with a school in Lawrence, MA who is currently seeking School Nurses to work with students on a contractual basis. Details of the Position Include: Start Date: 8/24/26 Duration:...

16min ago

Go to Apply

Experience Design (XD) IV, Product Design - Bank of America Experience Design

Bank of America • Boston, MA • 1h ago

Finance, Accounting & Banking

Experience Design (XD) IV, Product Design - Bank of America Experience Design San Francisco, California;Seattle, Washington; Charlotte, North Carolina; Pennington, New Jersey; Boston, Massachusetts; New York, New York To...

1h ago

Go to Apply

Banking Associate - Marlborough

TD Bank • Marlborough, MA • 1h ago

Finance, Accounting & Banking

Work Location: Marlborough, Massachusetts, United States of America Hours: 40 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportun...

1h ago

Go to Apply

HR Operations Specialist

Eastern Bank • Brockton, MA • 1h ago

Hiring Range: $27.30 - $37.28 The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a rob...

1h ago

Go to Apply

Compliance Analyst-Fiduciary

UMB Bank • Boston, MA • 1h ago

Corporate Compliance Services partners with UMB management in its obligation to effectively manage compliance and related risks within the UMB family of corporations. This team provides timely, accurate, and seasoned jud...

1h ago

Go to Apply

Teller (Liberty Tree)

Eastern Bank • Danvers, MA • 1h ago

Finance, Accounting & Banking

Starting Rate: $20.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefit...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)