Seasonal Night Auditor

Six Flags • Charlotte, NC • 1d ago

Overview:

In the Night Auditor position, you will handle all guest services matters while attending the registration desk and taking calls over the phone. You will run end of day reports, balance the financials and complete daily reporting for property. You will function as the PIC (person in charge) supported by a watchman.

Responsibilities:

Maintain guest information, including credit card information, in a secure and confidential manner

Process cash and credit card transactions

Sell amusement park tickets

Balance daily room revenues and reconcile posting errors

Balance F&B revenues via Micros poll

Complete the audit and rollover PMS to the next business day

Solve guest related concerns in a positive and professional manner by following Marriott's guest recovery process

Maintain open communication with other shifts and Management

Supervise the watchman duties to maintain a clean and safe environment and accommodate guest request in a timely manner

Stock the Market

Assist with breakfast set-up

Respond to emergency situations by following hotel protocol

Adhere to Company uniform and attendance policies

Adhere to Company code of conduct

Other duties assigned

Qualifications:

Charismatic attitude.

Ability to operate a computer and learn the property management system ( FOSSE)

Previous hotel front desk experience required

Previous Marriott experience a plus

High school diploma or equivalent required

Able to stand for long periods of time.

Able to work third shift, weekends and holidays

Have good verbal and written communication skills

Ability to multitask

Have independent problem solving skills and sense of urgency

Ability to work as a team in a fast-paced environment

Ability to handle guest request and complaints, take payments and give necessary compensation and refunds

Ability to remain calm during emotionally charged situations

Proudly represent the brand and company

Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law

Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.

Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.

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