Senior Principal Systems and Storage Engineer
Job Category: Information Technology
Location: US - Massachusetts - Waltham
Meet Our Team:
Pega is on the cutting edge of enterprise technology, and this is your opportunity to work alongside experienced infrastructure professionals supporting a global organization. As a Senior Principal Systems and Storage Engineer, you will be a senior individual contributor within our Infrastructure organization, helping ensure our cloud and data center environments are operationally sound, well architected, and cost efficient.
Our team partners closely with engineering, platform, and business stakeholders to deliver reliable systems while continuously improving visibility, governance, and operational discipline.
Picture Yourself at Pega:
In this role, you will serve as a trusted technical advisor for cloud and infrastructure operations. You will bring deep systems, storage, and architectural knowledge to support AWS usage, guide infrastructure decisions, and ensure costs are continuously reviewed and optimized.
You will help shape how we operate and govern hybrid environments-balancing cloud and on prem infrastructure-and be responsible for hands on cloud provisioning and automation. When needed, you will also provide direct operational coverage for physical data center issues to ensure continuity and rapid resolution.
What You'll Do at Pega:
Lead design and implementation following AWS best practices and AWS Well-Architected Framework pillars for implementing solutions, ensuring a well-designed, secure, reliable, performant, cost effective and efficient environment
Hands-on execution in AWS, serving as an informed point of contact for architecture, security, reliability, operational considerations, and cost impact
Partner closely with stakeholders to deliver secure, resilient, cost effective, infrastructure architectures following industry best practices
Apply and reinforce AWS architectural best practices and performing provisioning, scripting, or deployment work
Own in-depth, continuous cloud cost analysis, identifying inefficiencies, anomalies, and opportunities for ongoing optimization
Drive a culture of continuous cost improvement, ensuring infrastructure spend does not go unchecked
Provide senior operational oversight for systems, storage, and infrastructure services across cloud and on-prem environments
Support incident response and escalation, ensuring issues are investigated, communicated, and resolved effectively
Provide hands-on coordination and coverage for data center operational needs, such as hardware failures and vendor dispatch to facilities (e.g., Markley)
Maintain and improve operational documentation, standards, and governance processes
Support AWS in all capacities
Who You Are:
A senior-level infrastructure professional with strong operational judgment
Comfortable advising and presenting on AWS architecture and cost while performing hands-on cloud engineering
Highly analytical, with a strong focus on cost visibility and optimization
Calm, methodical, and effective during incidents and escalations
Collaborative and able to communicate clearly with both technical and non-technical stakeholders
Detail-oriented, organized, and focused on operational excellence
What You've Accomplished:
5+ years of experience in direct cloud operations
5+ years of experience in systems, storage and infrastructure
Strong understanding of AWS architecture services, and cost models
Proven experience performing detailed infrastructure and cloud cost analysis
Experience supporting hybrid environments, including cloud and enterprise data centers
Hands-on exposure to data center operations and vendor coordination
Strong documentation and process improvement experience
Excellent written and verbal communication skills
Additional preferred experience may include:
Experience with AWS cost management or financial governance tools
Experience with AWS WorkSpaces and/or Omnissa VDI
Experience with VMware and/or Nutanix Hypervisor
Experience with Storage and Backup Solutions like Cohesity and Rubrik
Familiarity with enterprise storage platforms and data center environments
ITIL or service management experience
Experience operating in large-scale or global infrastructure organizations
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information
Base salary range for this role is 141,400 - 215,400 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
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Job ID: 23869
AI in Action - Responsible Use of AI in Recruitment
Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.
All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.
Culture
At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance
For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations
If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
