Customer Support Coordinator

Insight Global • Austin, TX • 1h ago

Job Description

A Typical Day Might Include

Coordinate and plan regional installation support to include managing requirements and content gathering for client purchased hardware or services; implement solutions by monitoring project progress; tracking action items and escalating issues to the appropriate authority.

Implement project plans by managing resource task assignments to meet goals while considering technical and client requirements.

Support client requests by phone and email by completing tasks such as the documentation of service requests, entering of part orders and communicating shipment details.

Lead or support quote to cash activities to include quotation proposals, coordinate third party vendor services and deal management.

Track and document project deliverables and correspondence to ensure compliance with client expectations.

Act as the point of contact for internal stakeholders, ensuring clear and consistent communication.

Prepare and present written or oral reports and other presentations to internal and external audiences.

Make timely decisions with the best available information and using appropriate decision-making processes.

Identify potential issues or process improvements and work with internal teams to didscuss and implement solutions.

Continuously improve product and process knowledge using our self-help and training resources.

Support change management activities including developing training material and user guides.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

o 2+ years of experience in customer support operations, service coordination, or logistics coordination

o Background in logistics, supply chain, transportation, order fulfillment, or hardware support operations

o Experience creating and managing service requests, work orders, support tickets, or service reports

o Strong analytical skills with experience in reporting, tracking, and monitoring operational activities

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