We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
The California Operations Manager (COM) supports sales operations by performing authorized administrative and transactional functions under the guidance and supervision of a licensed real estate broker. This role focuses on operational coordination, document workflow, scheduling, and compliance support. While unlicensed, COMs are strictly prohibited from engaging in any activity that requires a real estate license, including negotiation, solicitation, or discussions about pricing or financing.
Essential Job Responsibilities
Administrative & Operations Support
Manage and approve associate timekeeping; assist with associate scheduling
Meetings & Motivation:
Conduct motivational meetings and support daily/recurring meeting logistics (agendas, attendance, materials)
Goal Support:
Provide administrative support for associate goal-setting activities (tracking inputs, updating dashboards, distributing materials)
General Administration:
Perform additional approved administrative duties as assigned by a licensed leader; maintain professionalism and adherence to company policies and guidelines at all times
Collaboration:
Partner with site leadership and training teams to coordinate logistics for initial and ongoing training (scheduling, materials, room setup), without delivering sales content
Compliance & Recordkeeping
Follow all directives of the supervising broker and adhere to company policies and applicable California real estate regulations
Maintain accurate records, file management, and audit-ready documentation for all assigned transactions and administrative processes
Transaction Support (under broker supervision)
Document Preparation:
Prepare and complete transaction-related documents and instruments, ensuring all final materials are reviewed and approved by the supervising broker before delivery to any principal or party
Document Handling & Delivery:
Deliver, mail, pick up, or coordinate delivery of transaction documents and obtain required signatures from principals or service providers
Note: COMs may not explain, interpret, or discuss the content, meaning, or implications of any document
Trust Funds Processing:
Accept, record, and provide receipts for trust funds received from principals or parties to the transaction in accordance with policy
Status Communication:
Provide factual updates regarding the timing of reports, service completion, and delivery of transaction-related information
Scheduling & Coordination:
Schedule meetings between licensees and principals/parties to the transaction. When delegated by a broker-authorized licensee, arrange for third-party reports and services
Boundaries & Prohibited Activities
The COM role does not :
Negotiate or discuss pricing or financing options
Solicit participation in a specific transaction or product
Narrow a tour's decision-making toward pricing or ownership levels
Explain, interpret, or advise on the content or significance of any document
Conduct group sales presentations
Issue sales compliance related corrective actions or conduct performance evaluations for licensed sales associates
Travel Requirements
Travel not anticipated beyond home site
Minimum Requirements and Qualifications
Education: High School Diploma or equivalent required
Experience: Prior experience in sales operations leadership and/or a real-estate-adjacent leadership role
Skills: Strong organization and attention to detail; clear, professional communication; scheduling and coordination; comfort with document workflows and standard productivity tools. Strong relationship building, coaching and ability to successfully partner with all divisions.
Professionalism: Consistent adherence to ethical, moral, and professional standards; ability to maintain confidentiality and work within clearly defined compliance limits
Real Estate Licensing Requirements (California)
Must obtain an unrestricted California Real Estate License within 120 days of hire date
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Compensation
Generally starting at $170,000 - $170,000 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
