At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
U.S. Bank Avvance, our point-of-sale lending product, is seeking a skilled Program Manager, Partner Integrations with exceptional program/project management process and methodology experience to contribute toward the success of Avvance partner integration initiatives. Responsible for independently directing and managing the overall work efforts of partner integration programs across the Connect, Flex, and Express integration @types, ensuring proper controls are in place and processes are followed from signed deal through successful go-live and handoff to Customer Success.
Manages partner integration projects from initial deal review and internal kickoff through implementation, go-live readiness, and post-implementation transition per established methodology and approved project tools. Defines and maintains the integration operating model, including standards for intake, kickoff, RAID management, status reporting, documentation, and go-live readiness. Capable of utilizing project plans, integration playbooks, templates, and reporting tools to manage timelines, dependencies, risks, issues, scope, and quality expectations.
Builds bridges and relationships with key project stakeholders while serving as the senior liaison across Product, Engineering, Risk, Legal, Onboarding, Sales, Customer Success, and the partner's technical team. Ensures the appropriate integration @type is selected and executed with clear alignment on quality, timeline, and scope. Able to address issues through direct one-on-one dialogue with project resources, partner stakeholders, and internal leadership. Develops relationships with leadership of key project resources and represents Partner Integrations to senior bank leadership and partner executives.
Authors and maintains project management artifacts, including project plans, integration documentation, readiness materials, status updates, RAID logs, and executive communications. Ensures project governance is established and observed throughout the integration lifecycle. Recognizes, clarifies, and prioritizes project activities, dependencies, blockers, and decisions needed to keep partner implementations on track. Authors effective, clear, concise, and relevant communication for program/project stakeholders and presents the appropriate message to audiences including senior leaders and executive stakeholders.
Determines the knowledge, skill sets, resources, and cross-functional support required to ensure successful partner integration outcomes. Works with internal teams and resource managers to obtain the appropriate resources and drive timely execution. Promotes collaborative relationships across project team members and works effectively across the organization to achieve goals. Manages formal handoff to Customer Success at the conclusion of integration, ensuring documentation, configurations, partner @context, and readiness details are transferred cleanly so the partner is positioned for activation and growth.
Partners with Product to align certification timelines for new Avvance feature releases and may re-engage on a project basis to coordinate testing, partner readiness, rollout planning, and cross-functional execution. Drives continuous improvement of the integration function by refining playbooks, templates, tooling, reporting, and operating standards. Identifies friction points across the partner journey and leads cross-functional work to resolve them, scaling the Avvance integration model as the partner portfolio grows. Leads cross-functional initiatives and contributes to overall team effectiveness within Partner Success.
Basic understanding in:
System development life cycle
Working experience in:
Document management
Extensive experience in:
IT project management
Project control and reporting
MS Project
Project planning and organization
Basic Qualifications:
Bachelor's degree or equivalent work experience
At least 7 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.
Location Expectations
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,095.00 - $130,700.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
