About The Role The role of the teller is to provide outstanding service while accurately performing account transactions. Position uses knowledge of bank products and services to effectively cross-sell online banking services and to refer customers to other bank products. Promotes increased customer use of bank products and services to enhance customer satisfaction. Position complies with all banking laws and regulations.DUTIES AND RESPONSIBILITIES:Processing Transactions: Complete transactions in a timely and accurate manner, while exhibiting patience, attention to detail, and following guidelines and procedures. Perform duties related to handling money/transactions including, but not limited to: processing deposits, withdrawals, and money transfers; processing credit card cash advances, foreign currency, and check transactions; completing Currency Transaction Reports; accepting safe deposit and loan payments; filling change orders; sorting, counting, and wrapping money for transfer to vault; operating coin machine.Perform duties related to Teller Capture by scanning work at teller station, storing and destroying work based upon the retention record and emailing the Data Center at end of day with branch name and number.Balancing and Accuracy: Maintain accurate cash drawer and cash/negotiable instruments are in balance. Maintain appropriate cash limits in drawer. Document drawer overages/shortages.Products and Services: Use knowledge of bank products and services to effectively cross-sell appropriate products and service to customers by referring to appropriate team members. Actively participate in bank promotional activities.Opportunity to demonstrate proficiencies to progress to Teller II and III as described in First Security Bank Teller Progression Plan.ESSENTIAL FUNCTIONS:Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer's personal and financial information.Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse compliance courses and achieve a passing score by due date.Adhere to First Security Bank's core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive 'can-do' attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.Display excellent customer service with both internal and external clients. Embody First Security Bank's "Welcome" tenets:- Warm - Demonstrate warmth; be genuine and approachable- Engage - Engage with teammates and customers; be present in every interaction- Listen - Actively listen to employees and clients- Connect - Build relationships, connect with the community and teams- Opportunity - Seek out opportunities to serve others- Modify - Modify your approach to meet employees and clients where they are; style-flex and adapt as appropriate- Experience - Create a true experience for the client by providing exceptional customer service on their financial journeyMust be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers.Position performs other duties as needed/assigned. About You QUALIFICATIONS:Minimum six months of cashier and/or customer service experience required. Bank experience is preferred.A high school degree or GED is required.KNOWLEDGE, SKILL, ABILITY:Working knowledge of cash handling procedures; banking compliance regulations and guidelines related to area of responsibility; and bank products and services. Skill in the operation and/or use of computer keyboard; office
